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Sub-User Cannot Access Their Created Trips

Trips created by a sub-user are showing in the main admin account but not visible to the sub-user, preventing them from accessing or editing their own trips.

Trip Organizer created trips with a sub-user account, but the trips are only visible in the main admin account. The sub-user cannot see or access these trips in their own account, which prevents them from being able to work on them.

Why This Happens

A sub-user always sees the trips they created themselves. When a trip is missing, it was created by the main admin or another sub-user and has not been assigned to them (or was unassigned).

Solution: Assign Trip Access to Your Sub-User

Step 1: Go to Settings

From your main admin dashboard, navigate to Settings.
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Organizer dashboard header with Dashboard, Help, Subscriptions and the Settings link highlighted


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Step 2: Open User Management

In Settings, click on User Management from the left sidebar.
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Settings page with User Management selected in the left menu and the User Settings card with Add New User


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Step 3: Locate the Sub-User

In the User Management page, find the sub-user in the user list. Look for their email address or name to identify the correct account.
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User Management page with the User List table (User Email, Status, Account Type, Access, Actions) and the sub-user row highlighted

Step 4: Edit the Sub-User

Click the Edit icon next to the sub-user's name to open the Edit User dialog.

User List table with the Edit pencil icon highlighted in the Actions column of the sub-user row


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Step 5: Assign Trip Access

In the Edit User dialog, locate the Assign Trip Access section.
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Edit User window with the Assign trip access list open showing Select all trips and three trips with checkboxes, the Give edit access switch on, the future-trips checkbox and Cancel and Save Changes buttons

Here you'll see a list of all available trips. Check the boxes next to the trips you want this sub-user to access.
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Step 6: Save Changes

Click Save Changes to apply the trip access assignments. The sub-user will now be able to see and access these trips in their account.

Verification

After saving:

  1. Have the sub-user log out and log back in

  2. They should now see all assigned trips in their dashboard under My Trips

  3. They'll be able to view, edit, and manage these trips as needed

Important Notes

  • Main admin always has access - The main admin account always has access to all trips on the account, regardless of who created them

  • Trip assignments are required - Sub-users can only view trips that were created by them or assigned to them. Tick Allow this user to access and manage all future trips created by the Admin account in the Edit User dialog to have every new trip assigned automatically.

  • Can be updated anytime - You can modify sub-user trip access at any time through User Management

Still Having Issues?

If you are still having issues, contact SquadTrip support from the chat widget or by email at [email protected].

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