As an organizer, follow these steps to cancel a trip reservation or request a refund:
Log in to your SquadTrip account.
On the dashboard, go to "Trip Data".
Click on "Cancel a Trip Reservation".
Locate the traveler whose booking you want to cancel.
From the "Cancel" dropdown next to their name, select either "Cancel without refund" or "Cancel and issue a refund".
Choosing "Cancel without refund" will automatically cancel the booking.
For "Cancel and issue a refund", select the payment transaction to refund, then click "SUBMIT CANCELLATION".
As the organizer, you have the discretion to decide whether to issue a refund. If you choose to proceed with a refund, the traveler will receive the funds within 5-10 business days, provided there are sufficient funds in your Stripe account.
Note - Communicate with travelers right away by explaining why the trip was canceled, reassuring them that refunds will be issued, and giving a clear timeline. If Stripe funds need time to clear, mention it upfront to set expectations and share how they can reach you with questions.
Need more help? Contact our support team at [email protected].