As an organizer, follow these steps to cancel a trip reservation or request a refund:
Log in to your SquadTrip account.
On the dashboard, open the trip.
In the Travelers section, click the three dots next to the traveler's name and choose Cancel Booking (shown only when your login has edit access for the trip and the booking isn't already cancelled or abandoned).
On the Cancel Trip page, click Cancel Booking.
Choose "Cancel without refund", "Cancel with full refund" or "Cancel and select payments to refund" (the two refund options appear only when the traveler has paid something), then click Continue.
Every option asks for a 6-digit verification code, sent to your email (and by text if your account has a phone number on file), before the booking is cancelled.
For "Cancel and select payments to refund", tick the payments to refund, then click Submit Cancellation.
As the organizer, you have the discretion to decide whether to issue a refund. If you choose to proceed with a refund, the traveler will receive the funds within 5-10 business days, provided there are sufficient funds in your Stripe account.
Note: Communicate with travelers right away by explaining why the trip was canceled, reassuring them that refunds will be issued, and giving a clear timeline. If Stripe funds need time to clear, mention it upfront to set expectations and share how they can reach you with questions.
Need more help? Contact our support team at [email protected].
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