We know how disappointing it is when a trip you were excited about gets canceled. Whether it was a retreat, celebration, or just a much-needed getaway—you made plans, and now those plans have changed.
Why Was the Trip Canceled?
There are many reasons an organizer may need to cancel a trip—changes in logistics, low registration, personal emergencies, or vendor issues. Regardless of the reason, you deserve clear communication and a resolution.
What Happens to the Money I Paid?
There are two common paths:
Refund to your original payment method
This is the standard option. Some organizers may need to add funds to their Stripe account first, which can take up to 5 additional business days before they can issue the refund, bringing the timeline to about 2-3 weeks.
Credit toward a future trip
In some cases, the organizer may offer you the option to apply your payment to a future trip.
When Will I Get My Refund?
Organizers are expected to refund travelers as soon as possible. If they don’t currently have funds available in their account, it may take a few days for them to transfer the money into Stripe before they can issue the refund.
Please allow up to 30 days from the cancellation notice for the refund to appear in your bank or credit card account.
What If I Don’t Receive a Refund?
If 30 days have passed, contact your organizer. You can click this link for instructions on how to find your trip organizer’s email address. If 30 days has passed and:
You haven’t received a refund, and
You haven’t been able to get in touch with the organizer,
You can contact your bank or credit card provider to request a chargeback (also known as a payment dispute). Be sure to provide them with:
A copy of your payment receipt
The cancellation message from the organizer
Your communication attempts
I Booked a Flight or Hotel—What Can I Do?
Unfortunately, SquadTrip does not manage traveler flights, accommodations, or travel insurance. We recommend:
Checking your airline’s cancellation or credit policies
Calling your hotel to see if your reservation can be canceled or modified
If you purchased travel insurance, check your policy to see what’s covered
Who Can I Talk To?
If you have concerns or haven’t heard back from the organizer, you can always reach out to SquadTrip Support at [email protected]. We’ll do our best to help facilitate communication.
Your Peace of Mind Matters
We created SquadTrip to make travel easier and more enjoyable. While cancellations are never ideal, we’re committed to helping travelers like you get the clarity and support you deserve.