You can cancel your trip directly from your account—no need to contact your Trip Organizer. Just follow these simple steps in your traveler profile under “Trip Details”.
Cancel My Booking Button
You can cancel your booking anytime in your account. Under the trip summary, you'll find a "Cancel My Booking" button. Click this if you want to:
Cancel your booking
Review the refund policy
How to Cancel Your Booking
To cancel your trip reservation using the "Cancel My Booking" button, simply follow these steps.
Open the Payment page of your trip.
Click on the "Cancel My Booking" button.
A new pop-up will appear. Type the word “cancel” in the field.
💡Tip: You can also check the refund policy within the same pop-up window.
Confirm by clicking “Yes, Cancel Reservation”.
After the confirmation we have the following changes:
Your installments will be marked as "Cancelled".
Your remaining balance will show as $0.
Your booking page will update with a “Trip Canceled” label.
Requesting a Refund for a Canceled Trip
In cases where the refund policy states you’re eligible for a refund, you’ll need to contact the trip organizer directly. Here’s how:
Cancel the trip (following the steps above).
On the Payment page, click "Contact the Organizer".
A pop-up will appear with the organizer’s email address.
Enter your subject and message, and send your email.
