Overview
Promo codes let you offer discounts to travelers at checkout or apply credits to existing bookings. SquadTrip supports both percentage-based and fixed-amount discounts, with options to limit quantity, set active dates, and restrict codes to specific trips or packages. Only one promo code can be applied per order.
Getting to Promo Codes
Log in to your organizer dashboard
Click to open the trip you want to configure
Click "Trip Actions"
Click "Create Promo Code"
Create a Promo Code
Click "Create Promo Code" on your trip dashboard
Confirm the Trip (pre-selected when you start from the trip), then choose Apply to all packages? Yes or No -- with No, pick the single Package
Enter a unique name for the promo code
Set it as active or inactive
Define the quantity available
Select discount type: percentage or fixed amount
For fixed amount codes, choose the Discount Method: "Apply Per Person" or "Apply to Total" (percentage codes skip this step — the field is disabled)
Set the Start Date and End Date
Click "Save"
Discount Types
Type | How It Works | When It Applies |
Percentage | Reduces subtotal by a percentage (e.g., 20% off) | At checkout, or later through Edit Order |
Fixed Amount | Reduces subtotal by a specific dollar amount (e.g., $100 off) | At checkout or later via Edit Order |
With installment plans: Both discount types work with installments. The discount reduces the total; the deposit stays as set for the package and the remaining balance is split evenly across the installments (a 100% percentage code can only be used with Pay in Full).
Apply a Promo Code to an Existing Booking
To apply a code to an already-registered traveler:
Open the trip and find the traveler
Open their account details
Click "Edit Order"
Enter the promo code in the designated field
Save changes
Important Notes
Only one promo code per order -- codes cannot be stacked
Promo codes cannot create negative balances
To remove an applied promo code, go to Edit Order for the traveler and remove it from there
A 100% promo code marks the booking as "Paid in Full" rather than "No Deposit"
Processing fees recalculate based on the discounted amount for both code types
The Save Promo Code button enables once the trip, code and amount are set -- a fixed-amount code also needs a Discount Method (Apply to Total or Apply Per Person)
Troubleshooting
Problem | Solution |
Promo code not working for travelers | Check the Start Date and End Date. The code only works during its active period. Also verify quantity hasn't been exhausted. |
Can't find "Create Promo Code" button | Open the trip from your dashboard, then click "Trip Actions" -- "Create Promo Code" is the first option in that menu on desktop (on mobile a few extra items come first). |
Travelers saying discount isn't applied | For an existing booking, enter the code through Edit Order -- any code type works there (remove a code that is already applied first). |
Want to remove a promo code from a booking | Open the trip, find the traveler, open their account details, click "Edit Order", and remove the promo code from there. Save your changes to update the booking. |
Frequently Asked Questions
Q: Can a traveler use more than one promo code on a single booking? A: No. Only one promo code can be applied per order. If a traveler has multiple codes, they should use the one with the highest discount value. Codes cannot be stacked or combined.
Q: What happens when a promo code is used with installment plans? A: The discount reduces the total trip cost; the deposit stays as set for the package and the remaining balance after the deposit is split evenly across the installments. For example, a 20% discount on a $1,000 trip with a $200 deposit leaves $600 to spread over the installments instead of $800.
Q: Can I apply a promo code to someone who already booked? A: Yes, for both percentage and fixed-amount codes. Open the trip, find the traveler, open their account details, click "Edit Order," enter the code in the New package summary panel and click Apply (remove any code that is already applied first).
Q: What happens with a 100% promo code? A: A 100% discount marks the booking as "Paid in Full" (not "No Deposit"). The traveler completes the booking without any payment, and their account shows a zero balance with a paid status.
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