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How to Apply a Promo to a Booking

This article explains how trip organizers can apply a promo code to a traveler’s existing booking in SquadTrip.

Sometimes, after a traveler has booked a trip, you may need to apply a discount or promotional code to their existing reservation. Whether it’s to honor a special offer, provide a courtesy discount, or correct a pricing issue, SquadTrip allows you to easily update the order using a promo code. Follow the steps below to apply a promo code to a traveler’s existing booking:

  1. Open the trip from your dashboard.

    Organizer dashboard with the first trip card highlighted

    Start by logging into your SquadTrip organizer account and opening the trip from your dashboard.

  2. Find the traveler in the trip’s traveler list and open their account details.

    Scroll through the list or use the search box to locate the traveler whose booking needs updating, then open their account details.

  3. Click Edit Order.

    Traveler details page with the left menu showing Account Info, Registration Questions, Payment Schedule, Signed Documents, Receipts, Edit Order, Process Refund and Cancel Booking

    Within the traveler’s profile, locate and click the “Edit Order” button. This opens the order editing screen.

  4. Click Edit Order again at the top of the screen.

    Edit Order page showing the Current Package card with the Edit order button


    The Edit Order page opens ready to edit (the button is not shown for cancelled bookings).

  5. On the right side, under New Package Summary, enter the Promo Code.

    New package summary panel of the Edit Order page with the promo code field, Apply, and the Discount, Subtotal, Processing Fee and Total lines


    On the right-hand side of the screen, you’ll find the “New Package Summary” section. Enter the desired promo code in the designated field and click Apply; the discount is then calculated and shown in the summary. If a code is already applied, remove it first (the icon next to the code), or the new code is rejected as invalid.

  6. Click through each step to save your changes.

    After entering the promo code, you'll need to click "Next" through the following screens:

    • Switch to different trip (leave it as is, or click Next)

    • Change package or add new one (make changes if needed, or click Next)

    • Choose add-ons -- only when the trip has add-ons (modify add-ons if desired, or click Next)

    • Payment details (update payment schedule if necessary, or click Next)

    • Package Change Summary (review, then click Save Changes and Confirm)

By following these steps, you can ensure that travelers receive the correct pricing for their trip and that any necessary updates are handled smoothly. For questions or support, reach out via Intercom or email us at [email protected].​

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