Overview
Organizers may occasionally need to move a traveler from one package to another. For example, from a Double Room to a Single Room.
This can be done within the same package type (e.g., room type to room type) as well as between different package types (e.g., room type to standard or vice versa).
This article explains:
How to change a traveler’s package within the same package type
What you can’t do and the available workaround
Before You Start
You can:
Move travelers between packages of the same type (e.g., room type → room type, or standard → standard).
You can also move travelers between different package types (e.g., room-type to standard or vice versa) using the same Edit Order process described below.
Package Type Definitions
Standard (or Normal) Packages
Packages that do not contain room types and only have a single package cost per person.Room-Type Packages
Packages that include multiple room categories (e.g., Single, Double, Triple). Each room type has its own pricing and occupancy settings.
How to Move a Traveler Between Packages (Same Type)
Step-by-Step Process
1. Go to Trip Data
From your organizer dashboard, open Trip Data.
Wait for the trip information to fully load.
2. Find the Traveler
Locate the traveler’s name in the Guest List Information section.
Click the Eye (View Booking Details) icon beside their record.
3. Edit the Traveler’s Order
Click Edit Order to open their current package details.
You’ll now see all available room type options or package options.
4. Select the New Package or Room Type
Choose the desired package or room type.
If the package includes occupancy options (e.g., Single or Double), select the correct one.
Click Next.
5. Review Add-ons and Pricing
Add or remove any add-ons as needed.
Click Next again.
The system will automatically calculate any price difference.
If the new package costs less, the remaining balance will be refunded.
If the new package costs more, the traveler’s profile will show a pending balance to pay.
6. Save and Confirm
Click Save and then Confirm Refund/Adjustment.
The system updates the traveler’s booking automatically.
Summary
Action | Allowed? | Steps |
Move between room-type packages | Yes | Edit Order → Select New Room Type → Save |
Move between standard packages | Yes | Edit Order → Select New Package → Save |
Move between room-type and standard packages | Yes | Edit Order → Select New Package → Save |
Notes & Best Practices
Always confirm the traveler’s approval before making changes.
If the refund or additional payment doesn’t process automatically, verify under Payment History.
For bulk changes or issues with balance adjustments, contact SquadTrip Support.