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How to Change a Traveler's Reservation

This article explains how trip organizers can update a traveler’s reservation by editing their order, including changing trips or packages, managing add-ons, and adjusting payment plans, and then saving the changes.

We know that plans can change, and we’re here to help you effortlessly adjust your travelers' reservations. Whether you need to modify a package, add extras, or change the payment schedule, we've got you covered. Trip organizers can update a traveler’s reservation directly from the trip dashboard.

Change a Traveler’s Reservation

  1. Click on the trip thumbnail image to open the trip dashboard.
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    Organizer dashboard with the first trip card image highlighted

  2. In the Travelers section, click the three dots next to the traveler’s name.

  3. Select View Details.
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    Travelers list of the trip dashboard with the three-dot menu open on a traveler row, showing View Details, Download Receipts and Cancel Booking

  4. From the traveler profile, click Edit Order (it is shown only for an active, not-cancelled booking that has made at least one payment). From the Edit Order page you can switch trips, change packages, update add-ons, change the payment schedule, apply a promo code, and more.
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    Traveler details page with the left menu showing Account Info, Registration Questions, Payment Schedule, Signed Documents, Receipts, Edit Order, Process Refund and Cancel Booking

What You Can Change

From the Edit Order flow, you can:

  • Switch between trips: Select the radio button for the desired trip, then choose the package and add-ons as needed. Click Next and continue until you reach Save Changes.
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    Edit Order page with step 1, Switch to different trip, open and two trips listed with radio buttons

  • Switch the traveler to a different package: Select the radio button next to the package you want, then click Next.
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    Edit Order page with step 2, Change package, open and three packages listed with radio buttons, Premium selected

  • Add or remove add-ons. To make changes to add-ons, select the check boxes and then click Next.
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    Edit Order page with step 3, Choose add-ons, open and three add-ons with checkboxes, Airport Transfer ticked

  • Adjust the payment plan: Update the number of payments, payment schedule, or payment amount (with fees), then click Next. These editors only appear while the order leaves a balance still to pay; for a paid-up traveler this step shows totals only.
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    Edit Order page with the Payment details step open showing the Number of payments buttons, the Payment schedule table and the Save Changes button

Save the Changes

  • You may skip any step if no changes are needed.

  • Click Next through each step until you reach the final screen.

  • Click Save Changes, then confirm on the Confirm Changes prompt to apply the changes.

Changes are only applied after you confirm.

Important Package Rules

  • Within the same trip, you can switch between packages of the same type only.

  • You cannot switch between room-type packages and non room-type packages in the same trip.

  • You can switch to any type of package when you are switching the traveler to a different trip.

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