Overview
Sometimes, a traveler’s total cost changes after booking — for example:
They’ve paid externally (via bank transfer, cash, or another channel).
You need to increase or reduce their total package amount.
This guide explains how to handle balance adjustments for:
Room Type Packages (via promo codes or duplicate packages)
Normal Packages (via the built-in edit option)
Package Type Definitions
Standard (or Normal) Packages
Packages that do not contain room types and only have a single package cost per person.Room-Type Packages
Packages that include multiple room categories (e.g., Single, Double, Triple). Each room type has its own pricing and occupancy settings.
Room Type Packages
Unlike normal packages, room type packages cannot be edited directly because of how the backend is structured. Instead, you can adjust balances using a promo code or by creating a duplicate package.
1. Using a Promo Code (Recommended)
When to Use:
Traveler’s total amount has changed (increase/decrease).
Traveler paid part of the balance externally (wire, cash, etc.).
Steps to Apply the Adjustment:
1. Create a Promo Code for the Adjustment
Go to Promo Code in your organizer dashboard.
Select the Destination group/trip and Trip Option to apply it to.
Enter a descriptive name (e.g., PROMOCODE123 or WIREPAYMENT).
Set the discount amount to match the external payment or adjustment (e.g., $1,000 or use percentage).
Click Save.
2. Apply the Promo Code to the Traveler’s Booking
Go to Trip Data → Guest List Information → Select traveler and click the View Booking Details (Eye icon).
Click Edit Order, then Edit Order again.
Find the Promo Code field.
If another code is already applied, remove it first.
Enter your new promo code.
Click Apply.
Click Next, review the adjusted total, and Save.
3. Alternative Method: Duplicate the Package
If the promo code option is not working (e.g., for one-off cases or complex pricing changes):
In your Package List, click the ⋮ (three dots) beside the existing package.
Select Duplicate.
Adjust the price by deducting the difference (e.g., reduce $1,075 from total).
Set the quantity to 1 so it’s available only to this traveler.
Ask the traveler to rebook this new package.
Cancel their previous reservation using Cancel Without Refund.
3. Normal Packages
For normal packages (those without room types), total cost adjustments are more straightforward — you can edit them directly.
a. Using the Pencil Icon to Adjust the Price
Go to Trip Data → Guest List Information and then click the Eye icon to view Booking Details.
Click Edit Order.
Click the Pencil (✏️) icon beside the total amount.
Adjust the total cost as needed (e.g., reduce by $1075).
Click Confirm, then Next to go through the Add-ons. In the final section Payment Details, confirm the information and then hit Save.
b. Example Scenario
If a traveler’s total package was $2,120 and you reduce it to $1,075,
All installment amounts automatically update.
The new total immediately reflects under the traveler’s payment details.
Optional: Using a Promo Code for Normal Packages
You can still use the promo code method for adjustments, but since you can edit prices directly here, it’s usually unnecessary.
Quick Reference Table
Package Type | Method | How to Adjust | Notes |
Room Type Package | Promo Code | Create & apply discount code | Recommended method |
Room Type Package | Duplicate Package | Create adjusted duplicate package | Use for one-off corrections |
Normal Package | Edit Order (✏️) | Change total amount directly | Simplest option |
Normal Package | Promo Code | Optional | Rarely needed |
Verification Checklist
Total amount and installments updated correctly.
No duplicate promo codes applied.
Traveler’s balance accurately reflects external or adjusted payments.
Best Practices
Always document the reason for adjustments internally (e.g., external payment, refund, correction).
For audit purposes, keep screenshots or notes of promo code adjustments.
Avoid stacking multiple promo codes for the same booking — it may create inaccurate totals.
If using duplicate packages, delete or archive them once rebooking is complete.