Short Answer: Ask Your Trip Organizer
On SquadTrip, your email address is your username -- it's what you sign in with and where every confirmation, receipt, and payment reminder is sent.
You can't change it yourself from your dashboard. Your trip organizer can change it for you in about thirty seconds, directly from their dashboard. That's the fastest route, and it's the right one whether you mistyped your email at checkout or simply switched email addresses.
What to Send Your Organizer
Message your organizer with these four things so they can find your booking and fix it in one pass:
Your full name (as you booked)
The trip you're booked on
The email currently on your booking -- the wrong one
The correct email you want to use
Not sure how to reach them? See Contacting Your Trip Organizer -- their contact details are on your trip page and in your booking confirmation.
After Your Organizer Makes the Change
Sign in with your new email address
Your password stays the same -- you don't need to reset it
Future confirmations, receipts, and payment reminders go to the new address
The old address stops working for sign-in
You won't get an automatic email about the change, so your organizer will usually message you to confirm it's done
If you sign in with Google, use the Google account that matches your new address. If you don't have one, use Forgot password on the login page to set a password for the corrected email.
Locked Out Because of a Typo at Signup?
This is the most common reason people can't get in. If you mistyped your email when you booked -- for example @gmail.vom instead of @gmail.com -- then:
The confirmation email never arrived
Forgot password sends the reset to an address that doesn't exist, so it never reaches you
Signing in with Google may show the error "No google User Exists"
None of this means your booking is lost. Your booking and payments are safe -- only the address attached to them is wrong. Message your trip organizer with the four details above and they can correct it.
If You Can't Reach Your Organizer
Contact SquadTrip support and we'll help:
Use the chat widget on any SquadTrip page
Or email [email protected]
Include the incorrect email, the correct email, your name, and the trip you're booked on so we can verify the account quickly. Most requests are handled within 1 business day.
For Organizers
Changing a traveler's email: you can do this yourself from Traveler Detail → Account Info → Email Address → Edit. No need to contact support.
Changing your own organizer login email: this still requires support -- email [email protected] or use the chat widget.
Changing your Company Email (the address used for trip communications): an admin can update this under Settings > Company Information. That's separate from your login email.
Frequently Asked Questions
Q: Can I change my email from the Settings page? A: No. Travelers should ask their trip organizer, who can change it directly. Organizers changing their own login email should contact support.
Q: Will I have to make a new password? A: No. Your password is unchanged. Sign in with the new email and the password you already use.
Q: Do I lose my booking or payments if my email is corrected? A: No. Your booking, payment history, and balance stay exactly as they are. Only the address on the account changes.
Q: I see "No google User Exists" when I try to log in -- is my account broken? A: No. That error usually means the email from Google doesn't match an email we have on file -- most often because of a typo at signup. Ask your organizer to correct it, or contact support.
Q: How long does it take? A: Your organizer can do it immediately. If you go through SquadTrip support instead, most requests are processed within 1 business day.
Q: I'm booked on trips with two different organizers. Does one change fix both? A: No. Each organizer manages their own trips, so ask each of them to update your email on their trips.
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Contact: [email protected]