Overview
SquadTrip lets you update your credit card at any time so future payments -- including auto-billing -- are charged to the correct card. You can change your card from the “Change/Update your card information” link on your Trip Details page or during any payment action.
Option 1: Change/Update Your Card Information Link
This is the easiest way to update your card outside of making a payment. The link is located below the payments table on your Trip Details page.
Process:
Log in on your organizer’s SquadTrip site (https://yourorganizer.squadtrip.com/login, with your organizer’s name in place of "yourorganizer") using your registered email address
Open the trip you want to update, then click "Details" to open your Trip Details page
Scroll down to the payments table and click the "Change/Update your card information" link below it
Complete the pop-up form with your new card number, expiration date, CVC, and billing details
Click "Update Card" to confirm changes. If you still have installments to pay and the card is a prepaid card, SquadTrip first warns you that prepaid cards are often declined on scheduled payments: click Use a different card, or Use this card anyway to save it
The system displays the last four digits of your new card in the payments section
Important: After changing your card, all future payments (including auto-billing) will be charged to the new credit card.
Option 2: Change Card During a Payment
You can also update your card while making a payment. This option is available during:
Make New Payment
Pay Now
Retry Payment
Purchase Add-ons
Process:
Log in on your organizer’s SquadTrip site (https://yourorganizer.squadtrip.com/login) and open your Trip Details page (click "Details" on the trip)
Initiate a payment action (e.g., click "Pay Now")
Select "Change Card" from the pop-up
Enter your updated card and billing information
Click "Update Card"
SquadTrip takes you straight back to that payment window with your new card, ready to pay
Nothing is charged until you confirm the payment in that window.
Account Access
Travelers log in on their organizer’s own SquadTrip site (https://yourorganizer.squadtrip.com/login, the same site as the trip page) using their registered email address. Signing in with Google only works there.
Troubleshooting
Problem | Solution |
"Update Card" button is not appearing | Card updates cannot be turned off by organizers — the option is always available to travelers. Make sure you are logged in on your organizer’s SquadTrip site (yourorganizer.squadtrip.com/login) with your registered email and have opened the trip's Details page; the "Change/Update your card information" link sits just below the payments table. If you still don't see it, contact [email protected]. |
Card update fails with an error | Double-check your card number, expiration date, CVC, and billing ZIP code. If all details are correct, try a different card or contact your bank to ensure the card is not blocked for online transactions. |
New card is not being charged on the next payment | After updating, verify the last four digits shown in the payments section match your new card. If they do not, repeat the update process. If the issue persists, contact [email protected]. |
Pop-up form does not load | The card form is an in-page window, not a browser pop-up, so pop-up blockers are not the cause. Refresh the page and try again, or use Chrome or Safari with extensions disabled. If it still does not open, contact [email protected]. |
Frequently Asked Questions
Q: Will updating my card affect payments I have already made? A: No. Updating your card only applies to future charges. All previously completed payments remain on the original card and are not affected or reversed.
Q: Can I use a debit card instead of a credit card? A: Yes. SquadTrip accepts both credit and debit cards. Enter your debit card details the same way you would enter a credit card.
Q: Do I need to update my card separately for each trip I am booked on? A: Yes. Each trip booking stores its own card on file. If you are booked on multiple trips, you need to update your card for each trip individually from that trip's details page.
Q: What happens if my card expires before my next scheduled payment? A: If auto-billing is enabled, the charge will fail when your card expires and you will receive an email about the failed payment. Retrying will not help until the card is replaced: update your card with the Add a New Card (or Update Card) button in that email or from your dashboard, then use Retry Payment (or Pay Now) on that payment.
Related Articles
Contact: [email protected]