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New Subscription Model

We’ve updated our subscription model to give organizers more flexibility and clarity, while making powerful tools more accessible.

Updated over 3 weeks ago

Why We Made These Changes
We want to:

  • Simplify how you build trips by moving key settings to the trip level instead of the package level.

  • Provide greater transparency into what features are available and how they work.

  • Encourage continued access to premium features through active subscriptions.

Features Now Included with Subscription
When subscribed, you can:

  • Customize Payment Options & Settings

  • Set Design & Branding elements for your trip pages

  • Add Company Branding including Social Media links

  • Customize Checkout, Trip Page, and My Bookings page colors (embedding available only if subscribed)

  • Send MMS Text Messages to guests

  • Schedule Emails

  • Manage User Settings (create and manage sub-user accounts)

Previously Gated Features That Are Now Free
You can now access these even without a subscription:

  • Affiliates

  • Refer & Receive

  • Checkout Embed

  • Registration Question flag (“Is this question specific to this trip?”)

How It Works

  • If you’re subscribed, you have full access to the features above.

  • If you’re unsubscribed, you can still see these screens but cannot use the features until you subscribe.

  • If your payment fails and isn’t fixed within 2 weeks, your subscription is canceled and the features become inactive.

What Happens If Your Subscription Is Cancelled

  • Payment & Settings revert to default (defaults are locked)

    • Apple Pay, Klarna, Afterpay become available

    • Auto-charge turns on by default (for new guests only)

    • Retry applies to all auto-charge guests

    • Reschedule turns off for all

  • Design & Branding fields revert to default and cannot be edited

  • Company Branding resets to default and cannot be edited

  • Send MMS and Scheduled Messages revert to draft and become uneditable

  • Sub-users lose access, and see an “Access denied” message

What If You Re-Subscribe?
You’ll need to manually reinstate all your settings:

  • Design & Branding colors

  • Company Branding links

  • Payment settings

  • Reschedule and auto-charge preferences

  • Scheduled messages need to be reactivated from draft

Other Notes

  • You’ll get an email when your subscription is canceled.

  • If a payment fails, we’ll send a warning email outlining what features will be lost if not resolved.

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