Managing guest payments just got easier. As a trip organizer on SquadTrip, you have full control to update, customize, and adjust the payment plans for your registered travelers. Whether your guest needs a new due date, wants to split the balance differently, or needs additional flexibility, you can make those changes quickly within your dashboard.
Go to Trip Data in your dashboard.
After logging into your SquadTrip account, head to the main dashboard and click on "Trip Data" to view all traveler details for your active trips.
Find and select the specific Guest you want to update.
From the list of registered guests, locate the traveler whose payment schedule you wish to edit and click on their name to access their order details.
Click on Edit Order for the selected guest and again the new Edit Order button.
Once inside the guest’s registration summary, click the “Edit Order” button. You’ll be prompted again with another “Edit Order” button—click it to proceed to the editable details of their order.
Click Next twice to proceed to the payment schedule section.
Next to the SquadTrip listing, you’ll see an “Actions” button or icon. Click on it and select “Cancel Subscription” from the menu. A pop-up or new page will appear asking you to confirm your cancellation.
Choose the number of payment plans you’d like. The remaining balance will automatically update and be split equally among the selected plans.
Under Payment Schedule, adjust the scheduled dates for the payments as needed.
Click Next to review the changes.
Finally, click Save and Confirm to finalize the updated payment schedule.
After selecting your preferred cancellation method, confirm your decision. Stripe will process the request and provide a confirmation message once your subscription has been successfully canceled.
What Happens After You Cancel?
Once your SquadTrip subscription is canceled, access to subscription-only features will be removed based on the cancellation timing you selected. You’ll still be able to access your SquadTrip account, trips, and historical data, but features like design & branding customization, scheduling emails, and sub-user management will no longer be available.
If you decide to re-subscribe in the future, you can reactivate your subscription at any time by going to your SquadTrip account settings and reinitiating your Stripe connection. However, previous customization settings will need to be manually reentered.
Need Help?
If you run into any issues or have questions about your billing or cancellation, we’re here to support you. Contact our team directly through the Intercom chat widget or email us at [email protected].