If you’ve processed a refund through SquadTrip and need to check its status, you can do it in two ways:
Check your refund details on the traveler’s Payment tab (open the trip, find the traveler and open their account details)
If you want to check the real-time status or locate the Acquirer Reference Number (ARN) for your customer, you can find these details in your Stripe Dashboard.
How to View Refund Details on Stripe
Log in to your Stripe Dashboard.
Go to the Payments section.
Use the Refunded filter to see a list of all refunded payments.
Use the search bar to find a specific refund by entering the charge email id, customer name, or related details.
Click on the refund to view key information, including the amount, status, and any associated notes.
This gives you a complete overview of the refund and its progress.
How to Find the ARN (Acquirer Reference Number) for a Refund
Log in to your Stripe Dashboard.
Go to Payments and open the payment linked to the refund.
In the Timeline section, select View Details on the refund entry.
If available, the ARN (or other reference numbers like STAN or RRN) will be shown.
Customers can use the ARN to track their refund with their bank.
Note: If the ARN isn’t visible right away, it may take up to 7 business days to appear once it’s provided by Stripe’s banking partners.
Need Additional Help?
If you have more questions, feel free to reach out to us at [email protected] or through our website chat icon.