SquadTrip

How Your Payment Plans Run After a Deposit

What to Do When Auto-Billing Doesn't Process

Understanding How Deposits Work Across Packages

Troubleshooting Payment and Checkout Errors

How to Issue Refunds and Understand Refund Deductions

How to Accept EUR and GBP Payments on SquadTrip

How to Enable Buy Now, Pay Later for Your Trips

Troubleshooting Stripe Verification: Common Issues and Solutions

How to Connect Square as Your Payment Gateway

Understanding Processing Fees: Who Pays and How to Configure

Learn how to switch the Stripe account linked to your SquadTrip organizer profile.

Change Connected Stripe Account

This article explains how trip organizers can update a traveler’s total trip price by editing the package amount from the order details and saving the changes.

Changing Trip Balance

Learn how to switch to Stripe and make your trip live again after SquadTrip Payments has been discontinued.

Connect Stripe & Re-Publish Trips

Learn how to build a custom payment schedule, including options for weekly, bi-weekly, or other installment plans, so you can tailor payment timelines to your travelers’ needs

How to Build a Custom Payment Schedule

Learn how to find refund details and the Acquirer Reference Number (ARN) in your Stripe Dashboard to help customers track their refund status easily.

How to Find Refund Details and ARN Number on Stripe?

Stripe verification process to avoid payout restrictions

How to Fix Stripe Verification Issues or Restricted Account Status

A step-by-step guide for Trip Organizers managing chargebacks.

How to Handle a Payment Dispute

Explains how trip organizers receive payments from the app by connecting Stripe, with funds sent directly to their bank through Stripe payouts.

I got paid. How do I retrieve the funds?

Issue a Partial Refund Without Canceling a Trip

How to Issue a Partial Refund Without Canceling a Booking

This guide explains Stripe’s non-refundable processing fees, extra charges on refunds, and other deductions that cause differences between the expected refund total and the balance organizers actually see.

Refund Deductions from Your Account

Please follow the steps below so we can begin reviewing your issue right away:

Resolving Double Charges on SquadTrip

Step-by-step guide to setting up Stripe for your SquadTrip account—whether registering as a Personal Trip, Sole Proprietor, or Business—to make sure payments go through smoothly.

Stripe Setup Guide: How to Answer Stripe’s Setup Questions

Explains how individuals using SquadTrip as non-business organizers or for family trip planning can connect their Stripe account and what verification documents are required.

Stripe Verification Guide for Individuals: Documents, Details, and How to Update Them

The organizer can choose who covers the processing fees — either the travelers pay them during checkout, or the organizer absorbs the fees on their behalf.

Who Pays the Processing Fees?

This article explains why you are getting error while trying to add some payment options like Affirm, Klarna, Afterpay, or Apple Pay

Why Can't I Add Certain Payment Options?

Learn why you may get an error when trying to enable payment options.

Why Can't I Enable Payment Methods on My Trip?

Learn how Trip Organizers can manage traveler payments in Squadtrip, including setting up Apple Pay, Klarna, Affirm, Afterpay, auto billing, payment retries, rescheduling, and installment plans.

Managing Payments in SquadTrip: Payment Methods, Installments, and Auto-Billing

Details on SquadTrip’s payment processor service(Stripe) and supported methods: cards, Apple Pay, Klarna, Afterpay, and Affirm.

What Payment Processors Does SquadTrip Support?

Overview of SquadTrip payment options for organizers, including cards, Apple Pay, installments, pay-later providers (Klarna, Afterpay, Affirm), and Stripe payouts.

What Payment Options Do Trip Organizers Have?

Breakdown of SquadTrip’s pricing, payment processing fees, and how organizers receive payouts via Stripe

Payments and Fees

Learn how to enable, or disable payment options for a trip.

How to Enable or Disable Payment Options on SquadTrip

How to Enable or Disable Payment settings on Your Trip

How to Change Your Payment Settings

Set up payment options and plans + auto-billing, whether you're offering basic packages, all-inclusive trips, or unique add-ons.

Setting Up Payment Plans with Auto-Billing

This guide shows how to adjust a guest’s payment schedule by editing dates, amounts, or custom installments in the order.

How to Edit a Guest's Payment Plan / How to Edit Traveler's Payment Plan

Learn how to connect your Stripe account to SquadTrip so you can get paid and receive payments when travelers book and pay through the app.

How to Connect Stripe to SquadTrip

Payments & Billing

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