Overview
SquadTrip lets you toggle payment methods on or off with a single click, giving travelers more ways to pay at checkout. Card payments are always enabled, and you can add Apple Pay, Klarna, Afterpay, or Affirm from the Payments page. All toggles save automatically -- no Save button needed.
Getting to Payment Options
Log in to your organizer dashboard
Open your trip from your dashboard
Click "Payments" in the left sidebar (under Main Flow)
Expand the "Payment Options" accordion section
The header shows a "Currently ON" summary of your active payment methods (e.g., "Currently ON: Klarna, Apple Pay").
Toggle a Payment Method On or Off
Each payment method has a toggle switch. Click the toggle to turn a method ON or OFF. Changes save automatically -- you'll see a green success banner (e.g., "Klarna setting saved successfully") confirming the change.
If a save fails, the toggle automatically reverts to its previous state.
Available Payment Methods
Method | Type | Fee | Supported Currencies | Gateway |
Card Payments | Credit/debit cards | Included in 6% | All | Stripe & Square |
Apple Pay | Digital wallet | Included in 6% | All | Stripe only |
Klarna | Buy Now, Pay Later | 4% traveler fee | USD, GBP | Stripe only |
Afterpay | Buy Now, Pay Later | 4% traveler fee | USD, GBP | Stripe only |
Affirm | Buy Now, Pay Later | 4% traveler fee | USD only | Stripe only |
Card payments are always enabled and cannot be turned off. All other methods are optional.
Configure Payment Settings
Below the payment options, expand the "Payment Settings" accordion to configure collection behavior. These toggles also save automatically.
Setting | What It Does | Default |
Auto-Charge Travelers on Due Dates | Automatically processes scheduled payments to streamline collections | On |
Retry Failed Payments Every 2 Days | Reduces manual intervention by auto-retrying unsuccessful transactions | On |
Let Travelers Reschedule Payments | Lets travelers move an upcoming payment to a later date, up to their final installment date | Off |
Travelers Can Update Their Payment Method | Enables travelers to change their saved card anytime | Always on - no toggle |
Auto-charge and retry are ON by default for new trips. Let Travelers Reschedule Payments is OFF until you turn it on, and Travelers Can Update Their Payment Method is always on and has no toggle. Toggle any setting individually -- changes save immediately.
Important Notes
Card payments are always enabled and cannot be disabled
BNPL methods (Klarna, Afterpay, Affirm) require a connected Stripe account -- they are not available with Square
BNPL adds a 4% convenience fee charged to the traveler at checkout
BNPL is a third checkout option outside of Pay in Full and Installments -- travelers choose one at checkout
BNPL currency support depends on the provider (see table above) and your Stripe account's regional capabilities
All payment options are free for organizers to enable -- there is no cost to turn on additional methods
Toggles save one at a time, so you can enable multiple methods in quick succession
Troubleshooting
Problem | Solution |
Toggle reverts after clicking | The save was refused - read the red message: no payment account connected, that provider is not active on your Stripe account, or it is not supported for your trip currency. Fix that, then try again. |
BNPL options not showing | BNPL requires a connected Stripe account. If you use Square, BNPL is not available. Connect Stripe from the "Payment account" indicator at the top of the Trip Builder or from Settings > Company Settings > Payment Settings. |
Apple Pay toggle will not stay on | Apple Pay needs a connected Stripe account - on Square the save is refused and the toggle switches back. |
"Currently ON" shows wrong methods | Refresh the page to reload the latest saved state. If the issue persists, contact support. |
Traveler doesn't see BNPL at checkout | Verify BNPL is enabled in your trip settings and that the trip currency matches the provider's supported currencies. BNPL requires a Stripe connection (not available with Square). Each provider also has an amount limit at checkout - Afterpay up to $2,000, Klarna up to $10,000, Affirm $50 to $17,500, all including the 4% fee - and BNPL is hidden on $0 checkouts and while Test Mode is on. |
Frequently Asked Questions
Q: Do I need to pay anything to enable additional payment methods like Klarna or Apple Pay? A: No. All payment options are free for organizers. The standard 6% processing fee applies to all transactions regardless of method. BNPL providers add a separate 4% convenience fee charged directly to the traveler, not the organizer.
Q: Can I offer Buy Now, Pay Later if my payment gateway is Square instead of Stripe? A: No. Klarna, Afterpay, and Affirm are only available through Stripe. If you currently use Square and want to offer BNPL, you'll need to disconnect Square and connect Stripe instead. You connect one gateway at a time.
Q: What happens to existing bookings if I disable a payment method after travelers have already used it? A: Disabling a method only affects future checkouts. Travelers who already paid with that method keep their existing payment records. No refunds or changes are triggered by toggling a method off.
Q: Does enabling BNPL work alongside installment payment plans? A: Yes. You can enable both BNPL and installment plans on the same trip. At checkout, travelers see three options: Pay in Full, Pay in Installments, or Buy Now, Pay Later. Each traveler chooses the option that works best for them.
Q: Which currencies does each BNPL provider support? A: Klarna supports USD and GBP on SquadTrip. Afterpay is available for USD and GBP trips. Affirm supports USD only. EUR trips do not support BNPL at all - travellers on a EUR trip see Pay in Full and Installments only. Currency availability also depends on your Stripe account's region and capabilities.
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