Overview
SquadTrip gives organizers full control over how guest payments are collected, including auto-charging, failed payment retries, and traveler self-service options. You can also connect your payment gateway from the same settings page. Most settings are toggle-based and take effect immediately. Letting travelers update their own payment method is always on and has no toggle.
Steps to Update Payment Settings
Log in to your Organizer account
Open your trip from your dashboard (My Trips, then Edit Trip)
Click the Payments tab in the Main Flow
Select Edit Settings on Payment Settings to adjust preferences
Use toggles to turn each option ON or OFF
Payment Settings Explained
Setting | Default | Description |
Auto-Charge Travelers on Due Dates | ON | Automatically charges registered guests when payments are due |
Retry Failed Payments Every 2 Days | ON | System retries failed payments automatically every 2 days, up to 4 times, when this setting is on (it can only be on while Auto-Charge is on) |
Let Travelers Reschedule Payments | OFF | Allows travelers to modify their own payment due dates |
Travelers Can Update Their Payment Method | Always on | Enables travelers to update card or payment details from their dashboard |
All payment settings features are free for all users.
Connecting a Payment Gateway
Before publishing your trip, you need to connect at least one payment gateway:
Stripe (primary) -- Supports all payment methods including BNPL (Klarna, Afterpay, Affirm) and Apple Pay. On the Payments page, click "Connect Payment Account" and then "Continue to Stripe" to be taken to Stripe (the Stripe "Recommended" / Square "Alternative" picker lives on Settings > Company Settings).
Square (alternative) -- Offered to every organizer; the gateway picker describes it as a good alternative if Stripe isn't available for you. Supports card payments only. Square can only be chosen in the Connect Payment Gateway window on Settings > Company Settings (Add / Change Payment Processing Account), not from the Payments page.
You connect one gateway at a time -- either Stripe or Square, not both simultaneously. Either gateway satisfies the requirement to publish your trip.
You can view your connection status on the Payments page -- connected gateways show a green status indicator.
Troubleshooting
Problem | Solution |
Settings toggles are not saving | Check your internet connection and refresh the page. If the issue persists, try clearing your browser cache or using a different browser. |
Auto-charge is on but travelers are not being charged | Verify that the traveler has a valid card on file and that the payment due date has arrived. Check the traveler's payment history on their booking (open the trip, find the traveler in the traveler list) for failed charge attempts. |
Travelers cannot reschedule their payments | Confirm the "Let Travelers Reschedule Payments" toggle is set to ON. If it is already on, ask the traveler to log out and back in, then retry from their dashboard. |
Payment gateway shows "Not Connected" | Click the Connect button for the gateway you want and complete the authorization flow. If Stripe connect fails, ensure your Stripe account is fully verified with no pending requirements. |
Frequently Asked Questions
Q: Do I need both Stripe and Square to accept payments? A: No. You connect one gateway at a time -- either Stripe or Square. Most organizers use Stripe since it supports all payment methods including BNPL. Square is offered as an alternative, but only supports card payments.
Q: What happens if a traveler's auto-charge fails and retry is turned off? A: The traveler will receive an email notification about the failed payment and will need to log in to their dashboard to manually retry or update their card. The organizer can also see failed payments on the traveler's booking.
Q: Can I change payment settings after travelers have already booked? A: Yes. Toggling settings affects future payment behavior only. For example, turning off auto-charge only changes how new bookings are handled -- travelers who already booked with auto-charge continue to be charged automatically, and nothing already processed is reversed.
Q: Is there a fee for using the auto-charge or retry features? A: No. All payment settings -- including auto-charge, retry, rescheduling, and card updates -- are free for organizers. The standard 6% processing fee applies to transactions regardless of which settings are enabled.
Q: What is the difference between Stripe and Square? A: Stripe is the primary gateway and supports all payment methods including cards, Apple Pay, and BNPL providers (Klarna, Affirm, Afterpay). Square supports card payments only -- no BNPL, and although Apple Pay can be switched on for a Square account, today's checkout offers Apple Pay through Stripe only. You connect one gateway at a time. Square is offered as an alternative.
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