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Fixing “Pay in Installments” Not Showing in Payment Settings

Pay in Installment not showing

Overview

If an organizer reports that the “Pay in Installments” option is missing in their package’s payment settings, it’s usually caused by one of two issues:

  1. The package price is below the minimum required threshold.

  2. The room type and package mapping were not properly configured.

This guide explains both causes and how to fix them.

Possible Causes and Solutions

1. Package Price Below $100 Minimum

To enable the Pay in Installments option, the package price must be more than $99 (a package priced at exactly $99 stays pay-in-full).

If the price is set below this amount, the system will only display the Pay in Full option.

How to Fix:

  1. Open the trip, click Trip Actions → Edit Trip Settings and go to Packages; open the package (⋮ → Edit).

  2. Check the price under Package Basics.

  3. Check the total amount.

    Package form showing Package Basics with the Package name and the Package cost per person field

  4. If it’s below $100, increase it to $100 or higher.

  5. Click Save Changes.

  6. Go to Payments → Payment Plans → Edit Payment Plans and pick the package; Pay in Full + Installments is now available.

    Payment plan editor on the Payment Type section with Pay in Full and Pay in Installments both ticked

  7. Choose Pay in Full + Installments and set the deposit and dates.

  8. Click Save again, the installment option will now be available to travelers.

2. Room Type and Package Not Mapped Properly

If your package uses Room Type Pricing, the “Pay in Installments” option may not appear if the package and room types were not correctly linked.

How to Check & Fix:

  1. Open the trip, click Trip Actions → Edit Trip Settings and go to Room Types.

  2. Open the room category and click the room option you sell under this package.

    Room Category form with the room options table listing each option, its occupancy and quantity

  3. Scroll to the rates table (Package(s) / Occupancy / Amount Per Person).

    Add Room Option window with the rates table (Package (s), Occupancy, Amount Per Person), the Add Rate button and Save Room Option

  4. Verify there is a rate row for the package -- click Add Rate if it is missing.

    Add Room Option window with the rates table (Package (s), Occupancy, Amount Per Person), the Add Rate button and Save Room Option, the empty rate row showing Select Package

  5. Make sure the per-person pricing is set properly.

    Add Room Option window with the rates table (Package (s), Occupancy, Amount Per Person), the Add Rate button and Save Room Option, the Amount Per Person of the first rate highlighted

    ​

  6. Click Save Room Option.

  7. Revisit Payments → Payment Plans → Edit Payment Plans; Pay in Full + Installments should now be available.

    Payment plan editor on the Payment Type section with Pay in Installments available and ticked

  8. Choose Pay in Full + Installments and set the deposit and dates.

  9. Click Save again, the installment option will now be available to travelers.

Quick Reference Table

Issue

Cause

Fix

“Pay in Installments” missing

Package price of $99 or less

Raise the package price above $99

“Pay in Installments” missing for room types

Room option has no rate for the package

Add the rate on the room option and save

Deposit showing as $35 automatically

$35 is the default minimum deposit

Set the deposit you want (at least $35) in Edit Payment Plans

Verification Checklist

After making changes, confirm that:

  • Installment payment option appears in the Payment Plans section of the Payments step (not under Payment Settings, which holds auto-charge and retry).

    Payments & Settings page with the Payment Plans table per package inside Payment Options and the Payment Settings section below

  • Each room type is linked correctly to its package.

    Add Room Option window with the rates table (Package (s), Occupancy, Amount Per Person), the Add Rate button and Save Room Option, the first rate row linked to the Standard package

  • The package total meets or exceeds the minimum required value.

    Package form with the Package cost per person field showing a price above the minimum

Additional Notes

  • Always verify both pricing and room mapping when troubleshooting payment visibility.

  • If multiple admins manage pricing, ensure changes are coordinated to avoid overwriting correct configurations.

The system uses $35 as a placeholder for unlinked or incomplete room setups, this is not a valid package price.

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