Learn what happens when you or your traveler pays the processing fee, and discover how to use the Pricing Calculator.
What is Processing Fee Handling?
Processing Fee Handling is a setting in the Trip Builder that empowers you to choose whether you want to pay the processing fee for your travelers or pass it on to them. By default, travelers are selected to pay the processing fee.
💡Pro Tip: We often hear that travelers don't like seeing the processing fee at checkout, so we recommend "All fees are paid by traveler" setting
What happens when I select Organizer Pays?
When "All fees are paid by organizer" is selected:
The traveler will no longer see any mention of processing fees at checkout or in their emails.
The Pricing Calculator will be activated within the trip builder to help you price the trip, add-ons, deposits, and payment plan charge with the processing fee in mind.
The processing fee will be deducted from the total amount the traveler pays to you.
How does the Pricing Calculator work?
When you pay the processing fee, the calculator will be activated for the following fields:
Trip Package Cost
Add-Ons
Minimum Deposit
Payment Plan Activation Fee
You will see two fields:
Traveler Pays is the total cost that the traveler will see at check out. They will not see any processing fees added on to the amount.
You receive is the total amount that the organizer will receive after the traveler has paid.
The calculator works both ways. If you enter a number in "Traveler Pays", "You receive" will automatically be calculated less the processing fee. If you enter a number in "You receive" then the "Traveler Pays" will automatically calculate the price adjusted for processing fees.
💡Pro Tip: Enter an amount under You receive to ensure you're collecting the expected amount.
What happens when I select Traveler Pays?
If the traveler is paying the processing fee, then they will see an additional Processing Fee line item at checkout and in their emails. The Processing Fee will be applied to their total order.
The price you set in the Trip Builder is the amount you will receive, so no Pricing Calculator is needed.
Frequently Asked Questions:
What if I change my mind and want to switch who pays the transaction fee after I've already received bookings?
Travelers who booked before you made the switch will not be affected.
If you switch from "All fees are paid by a traveler" to "All fees are paid by organizer":
The price of your trip packages will be adjusted to ensure you receive the total package price before fees.
Travelers who've already booked will experience no change in price or processing fee handling.
New travelers who book will see adjusted pricing and no longer see the processing fee.
If you switches from "All fees are paid by organizer" to "All fees are paid by a traveler":
The price of the trip packages will be adjusted to exclude fees.
Travelers who've already booked will experience no change in price or processing fee handling.
New travelers who book will see adjusted pricing and a processing fee line item at checkout.
How does the Pricing Calculator work?
The pricing calculator automatically calculates how much you should charge the traveler in order for the organizer to receive a specific amount. Click here for more details.
Flexible processing fee handling is a premium feature.