Overview
If your plans change, you can cancel your trip reservation directly from your traveler dashboard. Cancellation is permanent and cannot be undone. Refunds are handled separately and depend on the organizer's refund policy.
Getting to Cancellation
Log in at dashboard.squadtrip.com
Find the trip you want to cancel
Click "Details" to open your trip information
The "Cancel My Booking" button is on your trip details page
Cancel Your Reservation
Click "Cancel My Booking" on your trip details page
Type "cancel" in the confirmation box
Click "Yes, Cancel Reservation" to confirm
After Cancellation
Once confirmed:
What Happens | Details |
Installments | Marked as "Cancelled" |
Remaining balance | Shows as $0 |
Booking status | Displays a "Trip Canceled" label |
Confirmation | You receive a cancellation confirmation email |
Request a Refund
Refunds are not automatic. To request one:
On the Payment page, click "Contact the Organizer"
A pop-up appears with the organizer's email address
Enter your subject and message explaining your refund request
Send the email
Review the trip's refund policy (available in the FAQ & Legal section on the trip page) before canceling.
Important Notes
Cancellation is permanent -- it cannot be undone once confirmed
Refunds are at the organizer's discretion based on their posted refund policy
Your cancellation does not automatically trigger a refund -- you must request one separately
After canceling, you can no longer access trip features like Group Chat or the itinerary
Troubleshooting
Problem | Solution |
Can't find "Cancel My Booking" button | Log in at dashboard.squadtrip.com, click on the trip, then "Details." The cancel button is on the trip details page. |
Accidentally canceled | Cancellation is permanent. Contact the organizer immediately -- they may be able to manually re-add you to the trip. |
Haven't received refund after canceling | Refunds are not automatic. Use the "Contact the Organizer" button to request one. Processing times depend on the organizer's policy. |
Cancellation confirmation email not received | Check your spam/junk folder. If still missing, log in to your dashboard to verify the cancellation went through. |
Frequently Asked Questions
Q: Will I get a refund automatically when I cancel? A: No. Canceling your reservation does not trigger an automatic refund. You must contact the organizer separately to request a refund. Refund eligibility depends on the organizer's refund policy, which is posted on the trip page.
Q: Can I re-book after canceling? A: Cancellation is permanent within your current booking. However, if the trip still has availability, you can book again as a new traveler through the trip page. Your previous payment history will not carry over.
Q: What happens to my installment payments if I cancel mid-plan? A: All remaining installments are marked as "Cancelled" and your balance drops to $0. Payments you've already made are not automatically refunded -- contact the organizer to discuss refund options per their policy.
Q: Where can I find the organizer's refund policy? A: The refund policy is available on the trip page in the FAQ & Legal section. Review it before canceling so you know what to expect regarding refund eligibility and timelines.
Related Articles
Contact: [email protected]