Overview
SquadTrip offers an optional Premium subscription that unlocks modules such as User Management (sub-users), Scheduled Messages, Text Blasts, Design and Branding, trip-specific registration questions, Promo Tag, Affiliate Marketing and per-trip automatic emails. You can cancel at any time — your trips, traveler data and booking history remain intact. After cancellation, your account reverts to the free plan; the traveler processing fee does not change with your plan.
How to Cancel Your Subscription
Open Subscriptions in your account menu -- while you are subscribed it opens Stripe's billing portal in a new tab (the manage subscription link in the email Stripe sent when you subscribed goes to the same place)
Choose Cancel plan and confirm
Or email [email protected] with the subject "Cancel Subscription" and the email on your account, and the team will cancel it for you
There is no in-app plan page: while you are subscribed the Subscriptions menu item goes straight to Stripe's billing portal, where Cancel plan lives; once you are unsubscribed it opens the plan picker instead.
Your subscription normally stays active until the end of the paid period, and SquadTrip switches the premium modules off when Stripe reports that it has ended. You will not be charged again after cancellation.
Can't find the Stripe email? Email [email protected] with the subject line "Cancel Subscription" and include the email address associated with your account. The support team will process your cancellation and send a confirmation.
What Happens After Cancellation
What Changes | Details |
Premium modules | Text Blasts, Design and Branding, registration questions, Promo Tag, Affiliate Marketing, per-trip automatic emails and the other premium pages switch off; the traveler processing fee is unchanged |
Scheduled messages | Messages still waiting to send are set back to draft and do not go out; you also lose the Scheduled Messages page to create or edit them |
Sub-admin accounts | Existing sub-users are deactivated and can no longer log in (they see "Your account is not approved yet"); you also lose the User Management page. They are re-activated automatically if you subscribe again |
Your trips | All trips remain live and active — travelers can still book and pay |
Traveler data | All bookings, payments, and traveler information are preserved |
Payment plans | Existing auto-billing schedules continue as normal |
Your free account keeps full access to core features: trip creation, payment collection, group chat, promo codes and traveler management.
How to Confirm Your Subscription Is Cancelled
After cancellation, verify the change by:
Opening Subscriptions from your account menu
Checking that Subscriptions in your account menu now opens the plan picker (Get Started / Start Trial) instead of Stripe's billing portal
Checking your email for a cancellation confirmation from Stripe (SquadTrip's payment processor)
If you were charged after requesting cancellation, email [email protected] with your account email and the charge date. The support team will investigate and process a refund if applicable.
Refund Policy for Subscription Charges
Subscription charges are billed at the start of each billing cycle. If you cancel mid-cycle, your premium features remain active until the end of that paid period — no partial refund is issued for the remaining days.
If you believe you were charged in error (e.g., after cancellation was confirmed), contact [email protected] with the charge details and the team will review your case.
How to Reactivate Your Subscription
To resubscribe after cancellation:
Open Subscriptions from your account menu
Click Get Started on the plan you'd like
Enter your payment details
Confirm the subscription
Your premium modules switch back on once Stripe confirms the payment, the User Management page is available again, and your sub-admin logins are re-activated automatically. Messages that were set back to draft stay in draft until you re-schedule them.
Troubleshooting
Problem | Solution |
No cancel button in the app | Cancellation happens in Stripe's billing portal -- open Subscriptions in your account menu (or the manage-subscription link in your Stripe email), or email [email protected] with subject "Cancel Subscription" and your account email. The team will process it manually. |
Still being charged after cancellation | Email [email protected] with your account email and the date of the unexpected charge. Include a screenshot of the charge if possible. |
No cancellation confirmation email | Check your spam/junk folder. The confirmation comes from Stripe, not SquadTrip. If not found, log in and open Subscriptions from your account menu to check your plan. |
Can't open User Management after cancellation | User Management is a premium module, so it closes when the subscription ends, and existing sub-users are deactivated until you subscribe again. Resubscribe to restore them and to add or change sub-users. |
Frequently Asked Questions
Q: Will cancelling my subscription delete my trips or traveler data? A: No. Cancelling your subscription does not affect your trips, bookings, or traveler data. All active trips remain live, travelers can still make payments, and your booking history is fully preserved. You lose the premium modules such as User Management, Scheduled Messages, Text Blasts and Design and Branding; sub-admin logins are deactivated and pending scheduled messages are set back to draft.
Q: Can I cancel my subscription at any time, or is there a commitment period? A: You can cancel at any time with no commitment or cancellation fee. Your premium features remain active through the end of your current billing period. After that, your account reverts to the free plan automatically.
Q: What's the difference between cancelling my subscription and cancelling my account? A: Cancelling your subscription ends your premium plan but keeps your SquadTrip organizer account active with free-tier features. Cancelling your account would remove your entire organizer profile. To cancel your subscription only, follow the steps above — your account and trips remain fully functional.
Q: I cancelled but was charged again — what should I do? A: Email [email protected] immediately with the charge date, amount, and the email associated with your account. The support team will verify the cancellation status and process a refund if the charge occurred after your cancellation was confirmed.
Q: Do my travelers need to do anything after I cancel my subscription? A: No. Travelers are not affected by your subscription status. Their bookings, payment plans, and trip access remain unchanged. The only differences are on the organizer side (premium modules such as User Management and Scheduled Messages close).
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