Overview
SquadTrip offers optional premium subscription plans that unlock features like sub-admin access, scheduled messaging, and reduced processing fees. You can cancel your subscription at any time — your trips, traveler data, and booking history remain intact. After cancellation, your account reverts to the free plan with standard features and the default processing fee.
How to Cancel Your Subscription
Log in to your SquadTrip organizer account
Click your profile icon in the top-right corner
Select "Account Settings"
Navigate to the "Subscription" section
Click "Cancel Subscription"
Confirm the cancellation when prompted
Your subscription remains active until the end of your current billing period. You will not be charged again after cancellation.
No cancel button? If you don't see a cancellation option in your account settings, email [email protected] with the subject line "Cancel Subscription" and include the email address associated with your account. The support team will process your cancellation and send a confirmation.
What Happens After Cancellation
What Changes | Details |
Processing fee | Resets to the standard platform rate |
Scheduled messages | Pending scheduled messages are saved as drafts (not sent) |
Sub-admin accounts | Sub-admin access is deactivated |
Your trips | All trips remain live and active — travelers can still book and pay |
Traveler data | All bookings, payments, and traveler information are preserved |
Payment plans | Existing auto-billing schedules continue as normal |
Your free account keeps full access to core features: trip creation, payment collection, group chat, promo codes, and traveler management.
How to Confirm Your Subscription Is Cancelled
After cancellation, verify the change by:
Going to Account Settings → Subscription
Checking that your plan shows as "Free" or "No active subscription"
Checking your email for a cancellation confirmation from Stripe (SquadTrip's payment processor)
If you were charged after requesting cancellation, email [email protected] with your account email and the charge date. The support team will investigate and process a refund if applicable.
Refund Policy for Subscription Charges
Subscription charges are billed at the start of each billing cycle. If you cancel mid-cycle, your premium features remain active until the end of that paid period — no partial refund is issued for the remaining days.
If you believe you were charged in error (e.g., after cancellation was confirmed), contact [email protected] with the charge details and the team will review your case.
How to Reactivate Your Subscription
To resubscribe after cancellation:
Go to Account Settings → Subscription
Select the plan you'd like to subscribe to
Enter your payment details
Confirm the subscription
Your premium features activate immediately upon resubscription. Previously deactivated sub-admin accounts can be re-enabled from the team management settings.
Troubleshooting
Problem | Solution |
No cancel button in account settings | Email [email protected] with subject "Cancel Subscription" and your account email. The team will process it manually. |
Still being charged after cancellation | Email [email protected] with your account email and the date of the unexpected charge. Include a screenshot of the charge if possible. |
No cancellation confirmation email | Check your spam/junk folder. The confirmation comes from Stripe, not SquadTrip. If not found, log in and verify your subscription status in Account Settings. |
Sub-admins lost access after cancellation | Sub-admin accounts are deactivated when a subscription ends. Resubscribe to restore access, or manage your account directly as the primary organizer. |
Frequently Asked Questions
Q: Will cancelling my subscription delete my trips or traveler data? A: No. Cancelling your subscription does not affect your trips, bookings, or traveler data. All active trips remain live, travelers can still make payments, and your booking history is fully preserved. You only lose access to premium features like sub-admin accounts and scheduled messaging.
Q: Can I cancel my subscription at any time, or is there a commitment period? A: You can cancel at any time with no commitment or cancellation fee. Your premium features remain active through the end of your current billing period. After that, your account reverts to the free plan automatically.
Q: What's the difference between cancelling my subscription and cancelling my account? A: Cancelling your subscription ends your premium plan but keeps your SquadTrip organizer account active with free-tier features. Cancelling your account would remove your entire organizer profile. To cancel your subscription only, follow the steps above — your account and trips remain fully functional.
Q: I cancelled but was charged again — what should I do? A: Email [email protected] immediately with the charge date, amount, and the email associated with your account. The support team will verify the cancellation status and process a refund if the charge occurred after your cancellation was confirmed.
Q: Do my travelers need to do anything after I cancel my subscription? A: No. Travelers are not affected by your subscription status. Their bookings, payment plans, and trip access remain unchanged. The only differences are on the organizer side (premium features like sub-admins and scheduled messaging become unavailable).
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