Overview
You cannot cancel a booking yourself. To cancel, you send a cancellation request to your trip organizer, who reviews it and decides. Your booking, your payment schedule and your access to the trip all stay exactly as they are until the organizer confirms the cancellation.
Sending a cancellation request
Log in at dashboard.squadtrip.com
Find your trip and click Details
Click Request Cancel in the row of actions (on a phone this reads Request Cancellation)
A window opens titled Send Cancellation Request
The subject is filled in for you as "Cancellation Request" and cannot be edited
Explain why you would like to cancel. A reason is required — the send button stays greyed out until you write one
Click Send Cancellation Request
You will see Cancellation Request Sent!
Your organizer receives your name, your email address, the trip name and your message. If they reply, it goes to the email address on your account.
What happens next
What | Status after you send the request |
Your booking | Stays active |
Scheduled installments | Continue on their normal dates |
Trip access | Group Chat and the itinerary stay available |
Refunds | At the organizer's discretion, based on their refund policy |
Nothing changes until your organizer cancels the booking on their side. If you need payments to stop in the meantime, say so in your message.
Why can't I cancel it myself?
Organizers handle refunds and payment plans case by case. Sending a request gives them the chance to talk through options with you — adjusting a payment plan, moving you to another date, or transferring your spot — before anything is cancelled.
Before you send
Read the cancellation and refund policy in the FAQ & Legal section on the trip page
Include any dates or details that help the organizer understand your situation
If you have not heard back, use Contact on the same page to follow up
Troubleshooting
Problem | Solution |
Can't find the Request Cancel button | Log in, open the trip, then click Details. It is the red button in the row of actions. If the booking is already cancelled you will see "This booking is canceled" instead. |
Send button is greyed out | You need to enter a reason for cancelling. |
The subject line won't let me type | That is expected. It is fixed as "Cancellation Request" so organizers can spot it. |
I sent a request by mistake | Nothing has been cancelled. Use Contact on the same page to let your organizer know. |
Looking for "Cancel My Booking" | That button has been replaced by Request Cancel. Travelers no longer cancel bookings directly. |