Promo codes are a great way to offer discounts or provide account credits instead of refunds! You can create as many promo codes as you’d like, each with its own unique name and flexible expiration dates, tailored to the packages you offer.
Feel free to share these promo codes with travelers to help lower the subtotal of their orders. They can easily apply the codes at checkout during registration or in their traveler portal.
Promo Code Settings:
Unique names for each code
Limited quantities available for added excitement
Custom activation and expiration dates to fit your needs
Conditional requirements for specific trips or packages
How Do Promo Codes Work
Promo Code is one of the best ways you can do to incentivize bookings and reward your loyal customers.
There are two types of promo codes that can be created:
Percentage Promo Code: This will reduce the subtotal by the percentage discount. It can only be applied at checkout during registration.
If a percentage promo code is applied, it will reduce the subtotal balance.
If the traveler is paying the processing fees, the fees will be calculated based on the discounted subtotal.
Specific Amount Promo Codes: This will reduce the subtotal by the indicated fixed amount. It can be applied at check out during registration or in their traveler account after purchase.
How to Create a Promo Code
To create a promo code for your travelers, follow these simple steps:
Go to https://squadtrip.com/. Click Login on the upper right corner, then enter your login details:
After logging in, click the 'Trip Data' at the top of your page:
In left side pane, select Promo Code.
Indicate if the promo code applies to all of the trip package options or a specific option.
Create the name. Everything that is written in this field is in capital letters, and that is not an issue. Promo code name is not case sensitive.
Below the name of the promo code, we have an check box to set this promo code to active. It is always set to active by default. If we wish to create a promo code but use it later we can uncheck this box, promo code will be created but not active.
Set the quantity available. This will limit the number of times the promo code can be used.
Indicate percentage or specific amount. By default, it is set on percentage.
Indicate if promo code is applied per traveler or on the whole amount of the trip. We have this option just for promo code that is Specific Dollar Amount.
Set the activation and expiration date.
Save and share the promo code.
☝️Note: If the Organizer is paying the processing fee, the promo codes will automatically calculate allocation for the processing fee and trip balance.
How to Edit a Promo Code
You can easily edit or delete existing promo codes. Simply choose the trip you'd like to view promo codes for, and if needed, narrow it down further by selecting a specific trip option.
How to Apply a Promo Code to a Guest
To apply a promo code to a registered guest, follow these simple steps:
1. Go to Trip Data and search for the customer in the guest list.
2. Click on the guest's name to open their details.
3. Select Edit Order to modify the current order.
4. A new edit option will appear; click on it to add the promo code.
5. Enter the promo code and apply it to the order.
Important Promo Code Guidelines
Only one promo code can be used per order.
Promo codes cannot create a negative balance.
Applying a promo code that exceeds the order total will result in an error message.
Once a promo code is applied, it cannot be removed. For assistance, please direct users to contact customer support at [email protected].
Let’s ensure our travelers have a smooth experience with their discounts!
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