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Resolving Double Charges
Updated over 4 months ago

Experiencing issues with your charges? No worries—we’re here to help. We’ll connect you with our Stripe partner to investigate further and ensure a swift resolution.

Step 1: Share Your Details


Please provide:


Your email address:


The expected charge:


The actual charge:


Step 2: We’ll confirm receipt and start our review process.

Please expect a response to this through email or this ticket
(turn around time for update is 2 days)


Step 3: Create a note in the #bug Slack channel

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