If your trip is showing as Sold Out on your public trip page but you know it shouldn't be, the cause is almost always one of four things — and most are quick to fix yourself. Run through these in order before reaching out to support.
1. Refresh your browser (or open in an incognito window)
The most common cause is a stale cached page on your end. Browsers hold onto trip pages aggressively, so a recent change you made (like adjusting capacity, opening a new package, or switching from test mode to live mode) may not be visible to you yet — even though it's correct for travelers.
Try this first:
Hard refresh the trip page:
Ctrl + Shift + Ron Windows,Cmd + Shift + Ron MacOpen the trip URL in an incognito / private window
Try it on a different device (your phone, for example)
If the trip looks normal in incognito, it was just a cache issue and your travelers were never affected.
2. Check your sale end date and trip dates
SquadTrip will automatically stop accepting bookings when the sale end date or last day to book has passed — and the trip page will show as Sold Out / Closed.
How to check:
Open your trip in the dashboard → Trip Builder
Go to Trip Basics
Look at Last Day to Book and the trip's Sale End Date
If either date is in the past, extend it to a future date and save
This is the single most common reason an active trip flips to Sold Out unexpectedly. If you've recently changed dates or copied a trip from a previous season, double-check these fields.
3. Check your package quantities
Each package on a trip has its own quantity (number of spots available). If a package's Quantity Used equals or exceeds Quantity, that package — and potentially the whole trip — will display as Sold Out.
How to check:
Open your trip → Trip Builder → Packages
For each package, confirm:
Quantity matches the number of spots you intended to sell
Quantity Used is the number of bookings already taken — this should make sense given your actual bookings
The package is marked as Active and not Deleted
If Quantity Used looks higher than your real booking count, contact support — there may be a counter that needs to be reset
If you intentionally want a larger group, just increase Quantity to your new number and save.
4. Check the manual Sold Out toggle
There is a manual Sold Out setting on the trip itself. If this was ever switched on (by you or another organizer on your team), the trip will display Sold Out regardless of capacity.
How to check:
Open your trip → Trip Builder → Trip Basics
Look for a Sold Out toggle or status
If it's switched on but your trip isn't actually full, switch it off and save
Still seeing Sold Out after all of the above?
If you've worked through these four checks and your trip still shows Sold Out incorrectly, reach out to us at [email protected] with:
The trip's URL
What you're seeing (a screenshot helps a lot)
Whether you recently switched from test mode to live mode
The last detail matters — if you tested out your trip in test mode before going live, it's worth flagging. We'll take a look on the backend and have you sorted quickly.