Quick checks first
If your trip or package shows Sold Out on your public page but you know it shouldn't, run through these quick checks first — most fixes take a few seconds:
Refresh the page (or open it in a private/incognito window) to rule out a cached view.
Check the Mark as Sold Out toggles — on Trip Basics (whole trip) and on the package itself they force Sold Out; a sold-out room type only removes its rooms, and the package shows Sold Out once no linked room type has availability left.
Check your inventory/quantity — if every room or spot is booked (or quantity is set to 0), it reads as Sold Out.
Reload the public page after any change -- Trip Basics and package edits go live as soon as they are saved; Room Types changes can only be made while the trip is unpublished, so unpublish, edit, then publish again.
Still stuck? The full breakdown below covers the setup causes. Two more to rule out: the trip's closing date (or start date) has passed, which shows SOLD OUT by itself, and a room option marked sold out inside a category that is based on room options.
Overview
If your travel package is displaying “SOLD OUT” or “Join the waitlist” (the waitlist button only appears when the trip’s Waitlist is switched on under Promote & Manage), it’s usually caused by one of several setup issues:
The Mark as Sold Out toggle is enabled (either in the main package or within a specific room type).
The room type options were not set up correctly.
The room category was never assigned to the package.
The organizer hasn’t created any room options, or the existing room options were not assigned to any package.
This article explains how to identify and resolve each scenario.
Common Causes and Fixes
1. Mark as Sold Out Enabled in Basic Package Settings
If the Mark as Sold Out toggle is ON on the Trip Basics page (this is the trip-level toggle), the whole trip is sold out and the Book Now button disappears for every package.
How to Check & Fix:
Open the trip and choose Trip Actions → Edit Trip Settings.
Open Trip Basics.
Locate the toggle “Mark as Sold Out.”
If it’s turned on, switch it off.
Click Save Changes.
Refresh the public package page — the Book Now button should reappear.
2. Mark as Sold Out Enabled for a Room Type or Subpackage
If your package includes multiple room types or sub-packages, one or more of them may be marked as “Sold Out,” even if the entire package is still intended to be available.
This can happen in two places:
At the package level - the main package has been marked as Sold Out.
At the room type level - an individual room type (or sub-package) inside the package has been marked as Sold Out.
A package-level toggle shows SOLD OUT (or Join the waitlist) straight away; a room-type toggle only removes that room type's rooms, so the package stays bookable while another linked room type still has availability.
A. How to Check & Fix for Packages:
Open the trip, choose Trip Actions → Edit Trip Settings and go to Packages. Click the 3-dot symbol and then Edit.
Scroll down to the Promotion section, locate the “Mark as Sold Out” toggle.
If it’s on, switch it off.
Click Save Changes.
Revisit your booking page; the package should be bookable again.
B. How to Check & Fix for Room Types:
Open the trip, choose Trip Actions → Edit Trip Settings, go to Room Types and in the Room Category list look for the exact Room category for your package and then click the pencil icon to edit.
Scroll down the Room Category, locate the “Mark as Sold Out” toggle.
If it’s on, switch it off.
Click Save Changes.
Revisit your booking page; that room type should be bookable again alongside the others.
3. Missing or Unassigned Room Category
If the package was created with Room Type Pricing, but no Room Category was linked, it will appear sold out or show the Join Waitlist button.
How to Check & Fix:
Open the trip, choose Trip Actions → Edit Trip Settings and go to Room Types.
Select the relevant room (e.g., “Double Occupancy Room”).
Click Edit (Pencil icon).
Open the category's Room Options and edit each one — at least one rate row must have your package selected in the Select Package dropdown.
If no rate is linked to your package, click Add Rate and select the package.
Fill out all required details.
Click Save Room Option.
Refresh the public page, the Book Now button should now display properly.
Quick Reference Table
Cause | Where to Check | How to Fix |
“Mark as Sold Out” in basic package | Trip Actions → Edit Trip Settings → Trip Basics | Turn toggle OFF and Save |
“Mark as Sold Out” at room type level | Trip Actions → Edit Trip Settings → Room Types (pencil-edit the category) | Turn toggle OFF and Save |
Missing room category assignment | Trip Actions → Edit Trip Settings → Room Types → room option rates | Add a rate for the package on a room option and Save Room Option |
Verification Checklist
After applying the fixes:
The “Book Now” button appears on the booking page.
The package no longer shows “Sold Out” or “Join Waitlist.”
All room types are displayed with the correct availability and pricing.
Additional Notes
If multiple admins or trip organizers have access, ensure no one re-enables “Mark as Sold Out” by mistake.
Trip Basics and package changes go live as soon as they are saved; Room Types changes require the trip to be unpublished first, then published again.
If issues persist, double-check that your room type setup matches the package pricing model.