Overview
If your travel package is displaying “Sold Out” or “Join Waitlist”, it’s usually caused by one of several setup issues:
The Mark as Sold Out toggle is enabled (either in the main package or within a specific room type).
The room type options were not set up correctly.
The room category was never assigned to the package.
The organizer hasn’t created any room options, or the existing room options were not assigned to any package.
This article explains how to identify and resolve each scenario.
Common Causes and Fixes
1. Mark as Sold Out Enabled in Basic Package Settings
If the Mark as Sold Out toggle is ON in the package’s basic settings, the Book Now button will disappear for all users.
How to Check & Fix:
Go to your Trip Builder.
Main Flow → Basics.
Locate the toggle “Mark as Sold Out.”
If it’s turned on, switch it off.
Click Save Changes.
Refresh the public package page — the Book Now button should reappear.
2. Mark as Sold Out Enabled for a Room Type or Subpackage
If your package includes multiple room types or sub-packages, one or more of them may be marked as “Sold Out,” even if the entire package is still intended to be available.
This can happen in two places:
At the package level - the main package has been marked as Sold Out.
At the room type level - an individual room type (or sub-package) inside the package has been marked as Sold Out.
When any of these are toggled on, the system displays Sold Out or Join Waitlist for the traveler.
A. How to Check & Fix for Packages:
In Trip Builder → Main Flow open the Packages and go to the Trip Packages section. Click the 3-dot symbol and then Edit.
Scroll down to the Promotion section, locate the “Mark as Sold Out” toggle.
If it’s on, switch it off.
Click Save Changes.
Revisit your booking page, only the affected room type should now be bookable.
B. How to Check & Fix for Room Types:
In Trip Builder → Main Flow open the Room Types and in the Room Category look for the exact Room category for your package and then click the pencil icon to edit.
Scroll down the Room Category, locate the “Mark as Sold Out” toggle.
If it’s on, switch it off.
Click Save Changes.
Revisit your booking page, only the affected room type should now be bookable.
3. Missing or Unassigned Room Category
If the package was created with Room Type Pricing, but no Room Category was linked, it will appear sold out or show the Join Waitlist button.
How to Check & Fix:
Under Trip Builder go to Main Flow → Room Types, navigate to Room Category.
Select the relevant room (e.g., “Double Occupancy Room”).
Click Edit (Pencil icon).
Look for the Assigned Package dropdown.
If empty, assign it to the correct package.
Fill out all required details.
Click Save Options → then Publish.
Refresh the public page, the Book Now button should now display properly.
Quick Reference Table
Cause | Where to Check | How to Fix |
“Mark as Sold Out” in basic package | Package Editor → Basic Settings | Turn toggle OFF and Save |
“Mark as Sold Out” at room type level | Package Editor → Room Type Options | Turn toggle OFF and Save |
Missing room category assignment | Admin Panel → Room Categories | Assign room type, Save, Publish |
Verification Checklist
After applying the fixes:
The “Book Now” button appears on the booking page.
The package no longer shows “Sold Out” or “Join Waitlist.”
All room types are displayed with the correct availability and pricing.
Additional Notes
If multiple admins or trip organizers have access, ensure no one re-enables “Mark as Sold Out” by mistake.
Always Publish after making any room type or category changes.
If issues persist, double-check that your room type setup matches the package pricing model.