As a trip organizer, you can choose where to send booking emails and notifications—either to your personal email or a general company email. You can also direct the "reply-to" emails to either your user email or the company email, and the "from" email can display your name or the company name. These settings are particularly useful if your team uses a shared inbox or if your company has sub-admins.
What are Notifications and Email Sending Settings?
Notifications and Email Sending Settings determine which email receives traveler booking and payment notifications, replies from travelers who respond to automated emails, and how automated emails appear to travelers.
How do I verify or change my settings?
In the top right corner, click on your profile and choose Settings from the drop-down menu.
Select Notifications and Email Settings.
Make your selections.
What is the difference between Company and Organizer?
The "Company" usually refers to your business name or how you want to be recognized by travelers. The "Organizer" is typically your personal name and information.
When your company has Sub-Admins, emails are often sent from the Company Name, but booking notifications and replies go directly to the Sub-Admin's Organizer email. For companies that create Sub-Admin accounts for clients, replies are often sent to the Company email.
How do I change my Company Email and Company Name?
☝️Company information can only be updated by Admins. If you are a Sub-Admin, contact your Admin to make changes.
If you are a company Admin, follow these steps:
Go to Settings.
Update the Company Information.
Click Save Changes to ensure the updates are saved.
How do I change my User Email and User Name?
To update your personal information, follow these steps:
Go to Settings.
Select My Info.
Click Save Changes to ensure the updates are saved.
