As a trip organizer, you can choose where to send booking emails and notifications—either to your personal email or a general company email. You can also direct the "reply-to" emails to either your user email or the company email, and the "from" email can display your name or the company name. These settings are particularly useful if your team uses a shared inbox or if your company has sub-admins.
What are Notifications and Email Sending Settings?
Notifications and Email Sending Settings determine which email receives traveler booking and payment notifications, replies from travelers who respond to automated emails, and how automated emails appear to travelers.
How do I verify or change my settings?
In the top navigation menu, locate and click the Settings button.
Select Notifications and Emails (the page is titled "Notification and Email Settings").
Make your selections. You can choose between your personal organizer email address or your company email address
CC additional admin emails: Copy additional admins on notifications so multiple team members stay informed about new bookings, payments, and traveler inquiries. Enter email addresses and click Add to include them, then click Save Changes at the bottom of the page -- nothing is saved until you do.
What is the difference between Company and Organizer?
The "Company" usually refers to your business name or how you want to be recognized by travelers. The "Organizer" is typically your personal name and information.
Sub-Admin accounts see this page read-only (every control and the Save Changes button are disabled for them). Their notifications go to whichever address is set for them (their own email or the company email), and the company email is always cc'd on a Sub-Admin's notifications.
How do I change my Company Email and Company Name?
☝️Company information can only be updated by Admins. If you are a Sub-Admin, contact your Admin to make changes.
If you are a company Admin, follow these steps:
Go to Settings.
Open Company Settings and update the Company Information section.
Click Save Changes to ensure the updates are saved.
How do I change my User Email and User Name?
To update your personal information, follow these steps:
Go to Settings.
Select My Info. To change your login email, click Change Email, enter your current password and the new address, click Send code, and enter the verification code sent to the new address (and by text if a phone number is on file).
Click Save Changes to ensure the updates are saved.
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