Trip organizers have the flexibility to choose where booking emails and notifications are sent—either to their personal user email or a general company email. The "reply-to" emails can also be directed to the user or company email, and the "from" email can display either the organizer’s name or the company name. These settings are especially handy when teams use a shared inbox or when the company has sub-admins.
What are Notifications and Email Sending Settings?
Notifications and Email Sending Settings determine which email receives traveler booking and payment notifications, replies from travelers who respond to automated emails, and how automated emails appear to travelers.
How do I verify or change my settings?
In the top right corner, click on your profile and choose Settings from the drop-down menu.
Select Notifications and Email Settings.
Make your selections.
What is the difference between Company and Organizer?
Company is typically a business name or how the Trip Organizer wants to be recognized by travelers. Organizer is typically the Trip Organizer’s personal name and information.
When a Company has Sub-Admins, it’s common for emails to be sent from the Company Name, but the booking notifications and replies are sent directly the Sub-Admin’s Organizer email. For some Company's that create Sub-Admin accounts for clients, it's common for the replies to be sent to the Company email.
How do I change my Company Email and Company Name?
☝️Company information can only be updated by Admins. If you are a Sub-Admin, contact your Admin to make changes.
If you are a company Admin, follow these steps:
Go to Settings.
Update the Company Information.
Click Save Changes to ensure the updates are saved.
How do I change my User Email and User Name?
To update your personal information, follow these steps:
Go to Settings.
Select My Info.
Click Save Changes to ensure the updates are saved.