Trip Organizers can stop automatic payments for specific travelers, giving them more control and flexibility over how traveler payments are collected. The “Stop auto-payment” option is available only to trip organizers, not to travelers.
This article explains where to find the option and how to stop one or all automatic payments for a traveler.
Where can I find the option to stop automatic payments?
The option lives on the traveler’s Traveler Details page, under the Payment Schedule tab (labelled Payments on mobile). Each scheduled payment has its own Stop button, and a Stop all auto-payments button sits at the bottom of the schedule.
How to open a traveler’s Traveler Details page
Click the trip thumbnail image to open the trip dashboard.
In the Travelers section, click the three dots next to the traveler’s name, then select View Details.
On the Traveler Details page, open the Payment Schedule tab.
How to stop one automatic payment
Open the traveler’s Payment Schedule tab (steps above).
Find the scheduled payment you want to stop and click the Stop button in that row.
The change applies immediately -- there is no confirmation prompt.
The row switches to Unpaid straight away and shows Auto-charge OFF after the page reloads. It will no longer be charged automatically — the traveler can still pay it manually before the due date.
How to stop all automatic payments
Open the traveler’s Payment Schedule tab.
Click the Stop all auto-payments button at the bottom of the payment schedule.
The change applies immediately -- there is no confirmation prompt.
Every remaining scheduled payment switches to Unpaid (shown as Auto-charge OFF after a reload). The traveler keeps the same balance and due dates, but nothing is charged automatically.
☝️ Note: After you stop payments, the traveler receives an "Automatic Payments Stopped" email for each stopped installment (Stop all sends one per remaining installment) letting them know auto-charge was turned off and how to pay manually.
Note: If you want to stop auto-payments for the entire trip (all travelers), open the trip (Trip Actions → Edit Trip Settings), open the Payments page and turn off “Auto-Charge Travelers on Due Dates”. That switch only changes new bookings -- travelers who already booked keep auto-charge -- so use Stop all auto-payments per traveler for existing bookings.
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