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How to Stop Automatic Payments for Travelers

You now have the option to stop automatic payments for specific travelers. This document explains how you can do that.

Updated over 2 weeks ago

You can now stop automatic payments for specific travelers, giving you enhanced control and flexibility in managing traveler payments. This article will demonstrate how to stop automatic payments for a traveler and explain how it works.


Where can we find the option to stop automatic payments?

The option to stop automatic payments is located in the Trip Data section in the booking details of the traveler.


How to stop one automatic payment?

Example explained:

  1. Open "Trip Data".

  2. Find the traveler that you wish to stop the payment for.

    Trip Data Automatic Payment

  3. Open the Booking details for that traveler.

  4. Select the "Payment Details" option on the right side.

    Payment Details

  5. On the Payment Details page as part of the payment option plan we have a "Stop Auto Payment" button.

    Stop Auto Payment

  6. When we click on this button we are prompted to confirm our command.

    Stop Auto Payments Popup

  7. After we have confirmed it, payment has been paused/stopped.

    Payment has been stopped

How to stop all automatic payments?

Example explained:

  1. Open "Trip Data".

  2. Find the traveler that you wish to stop the payment for.

    Trip Data List View

  3. Open the Booking details for that traveler.

  4. Select the "Payment Details" option on the right side.

    Payment Details Link

  5. On the Payment Details page as part of the payment option plan we have a "Stop all Auto Payments" button.

    Stop Auto Payment Link

  6. When we click on this button we are prompted to confirm our command.

    Auto Payments Popup

  7. After we have confirmed it, payments have been paused/stopped.

☝️ Note: After we have stopped one or more payments, travelers will receive an e-mail notifying them that the change has been made.

Auto Payment Stopped Email

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