Trip Organizers can stop automatic payments for specific travelers, giving them more control and flexibility over how traveler payments are collected. The “Stop auto-payment” option is available only to trip organizers, not to travelers.
This article explains where to find the option and how to stop one or all automatic payments for a traveler.
Where can I find the option to stop automatic payments?
The option lives in the traveler’s Booking Details, under the Payment Details tab. Each scheduled payment has its own Stop button, and a Stop all auto-payments button sits at the bottom of the schedule.
How to open a traveler’s Booking Details
Click the trip thumbnail image to open Dashboard 2.0.
In the Travelers section, click the three dots next to the traveler’s name, then select View Details.
On the Booking Details page, open the Payment Details tab.
How to stop one automatic payment
Open the traveler’s Payment Details tab (steps above).
Find the scheduled payment you want to stop and click the Stop button in that row.
Confirm when prompted.
Once confirmed, that payment’s status changes to Auto-charge OFF. It will no longer be charged automatically — the traveler can still pay it manually before the due date.
How to stop all automatic payments
Open the traveler’s Payment Details tab.
Click the Stop all auto-payments button at the bottom of the payment schedule.
Confirm when prompted.
Every remaining scheduled payment switches to Auto-charge OFF. The traveler keeps the same balance and due dates, but nothing is charged automatically.
☝️ Note: After you stop one or more payments, the traveler receives an email letting them know auto-charge was turned off and how to pay manually.
Note: If you want to stop auto-payments for the entire trip (all travelers), go to Trip Management, open the Payments page, and turn off the “Auto-Charge Travelers on Due Dates” option in the payment settings section.
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