As an organizer, follow these steps to cancel a trip reservation or request a refund:
Log in to your SquadTrip account.
On the dashboard, go to "Company Stats".
Click on "Cancel a Trip Reservation".
Locate the traveler whose booking you want to cancel.
From the "Cancel" dropdown next to their name, select either "Cancel without refund" or "Cancel and issue a refund".
Choosing "Cancel without refund" will automatically cancel the booking.
For "Cancel and issue a refund", select the payment transaction to refund, then click "SUBMIT CANCELLATION".
As the organizer, you have the discretion to decide whether to issue a refund. If you choose to proceed with a refund, the traveler will receive the funds within 5-10 business days, provided there are sufficient funds in your Stripe account.