Overview
Registration questions let you customize your registration form and gather important information from travelers during sign-up.
Getting to Registration Questions
From your organizer dashboard, click "Edit" on the trip you want to configure
In the left sidebar, find "Registration Questions" under Optional Enhancements
Click to open the registration questions builder
Steps to Add Registration Questions
Open the trip and choose Trip Actions → Edit Trip Settings (or click Edit Trip on the trip card on your home page)
Select Registration Questions from Optional Enhancements
Choose a question type format
Enter the question text displayed to guests
Provide a label for the organizer dashboard
Select whether the question is required
Click Save Changes before clicking Next
System Registration Questions
For companies using Quick Checkout, SquadTrip automatically includes system registration questions (first name, last name, email, phone). For everyone else, name and contact details are collected by the normal checkout form and no system questions are shown.
For Quick Checkout companies, system questions are displayed to ensure all necessary information is collected even with a streamlined checkout flow.
Available Question Types
Type | Description |
Short Answer | Free-text response |
Multiple Choice | Select from predefined options |
Drop Down | Select from a dropdown list |
Yes/No | Simple binary choice |
Instagram handle | |
Date | Date picker |
Address/Location | Full address entry |
Email Address | Email input |
Phone Number | Phone number input |
File/Image Upload | Upload passport images, ID documents, or other files |
Key Features
Required questions: Toggle "Is Required?" to ensure travelers must answer before completing registration
Trip-specific vs. account-wide: Toggle "Is this question specific to this trip?" to limit it to one trip or apply it as a default across all trips
Reorder: Use arrow buttons to change question order
Edit: Click a question to modify it, then save (once travelers have answered it, the dashboard label is locked; the guest-facing text, type and options stay editable)
Delete: Remove questions through the same interface
Image uploads: When travelers upload images (e.g., passport photos), these are viewable directly in the organizer dashboard -- you can see the uploaded images without needing to download them
Recommended Registration Questions
Full name (as it appears on passport)
Contact phone number
Rooming preferences
Date of birth and gender
Complete mailing address
Dietary preferences/restrictions
T-shirt size
Food allergies
Passport image upload (for international trips)
Emergency contact information
Troubleshooting
Problem | Solution |
Registration questions not showing during checkout | Verify questions are saved and the trip is published. Draft or unpublished trips do not display registration forms to travelers. Re-open the Registration Questions section and click Save Changes. |
Travelers cannot upload files or images | Ensure the question type is set to File/Image Upload. Images have no size limit; videos must be under 50 MB. Ask the traveler to try a different browser or clear their cache if the upload button is unresponsive. |
Question order changed unexpectedly after saving | Each arrow click saves the new order immediately -- there is nothing to save afterwards. Refresh the page if the list looks out of order. |
Account-wide questions appearing on trips where they are not needed | Edit the question and toggle "Is this question specific to this trip?" to ON. This restricts the question to the current trip only and removes it from other trips. |
Frequently Asked Questions
Q: Can I add registration questions after travelers have already booked? A: Yes. You can add new questions at any time, and they will show up for existing travelers too. Travelers who already booked can log in to their account and answer the new questions. Their previous answers are not affected, but new questions will not have answers pre-populated.
Q: Is there a limit to how many registration questions I can add? A: There is no hard limit on the number of registration questions. You can add as many custom questions as your trip requires. Keep in mind that longer forms may slow down the checkout experience, so focus on collecting only the information you truly need.
Q: Can travelers edit their registration answers after they book? A: Yes. Travelers can log in to their account and edit their registration question answers directly. If a traveler needs to update their responses (such as a corrected passport name or dietary preference), they can make changes on their own without needing to contact the organizer.
Q: What file types can travelers upload through the File/Image Upload question? A: Travelers can upload images (JPG, PNG, GIF, WebP, BMP, SVG) and videos (MP4, MOV, WebM); documents such as PDFs are rejected. Uploaded images are displayed inline in the organizer dashboard so you can view passport photos and ID photos without downloading them separately.
Q: Do system registration questions count toward my custom question limit? A: System registration questions (first name, last name, email, phone) exist only for Quick Checkout companies; they are separate from your custom questions and included automatically there. They appear alongside your custom questions during checkout but do not affect your ability to add additional custom questions.
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