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Can Travelers Change Their Credit Card After Making a Deposit?

Yes! Travelers can update their credit card information, view receipts, and contact you directly from their trip dashboard—without needing your help for every update.

Overview

The traveler dashboard is a self-service hub where your travelers can manage their booking details independently. This includes updating payment methods, reviewing payment history, downloading receipts, and contacting you with questions. By giving travelers direct access to these tools, you reduce administrative work while providing a better experience for your guests.

How Travelers Access Their Dashboard

Step 1: Log In

Travelers log in to their SquadTrip account using the email address associated with their booking. They can sign in with their password or use the "Sign in with Google" option for quick access.

Traveler login page with the organizer logo, the Email Address and Password fields, Remember me, Forgot Password?, Sign In and Sign in with Google

Step 2: View My Bookings

After logging in, travelers land on the My Bookings page, which displays all their upcoming and past trips. Each trip card shows:

  • Package name, with the trip's city, country and dates beneath it

  • Next scheduled payment amount and date

  • Number of travelers in the booking (shown when there is more than one)

  • A Details button to access the full trip dashboard

My Bookings page with two booking cards under Upcoming Trips, each with the package name, city, country, dates and a Details button

Step 3: Open Trip Details

Clicking the Details button opens the full trip dashboard, where travelers can manage everything related to their booking.

Step 4: Update or Change Card Information

Travelers can update their saved payment method at any time. This is especially useful when:

  • A credit card has expired

  • They want to use a different card for upcoming payments

  • They need to update billing information

To update their card, travelers click the "Change/Update your card information" button in the Payments section.

Payments block of the traveler Trip Details page: filter tabs, the Next Payment line, Make New Payment, the installment table with Payment Status, Amount, Receipt and Actions columns, and the Change/Update your card information link, the link highlighted

What Travelers Can Do in Their Dashboard

View and Download Payment Receipts

Travelers can view their complete payment history, including:

  • All paid installments with payment dates

  • Upcoming scheduled autopay payments

  • Payment amounts and status (Paid, Scheduled, Overdue)

Each processed payment that has a stored receipt email shows a Receipt link (a download icon on desktop) for easy record-keeping, reimbursements, or expense tracking.

Payments block of the traveler Trip Details page: filter tabs, the Next Payment line, Make New Payment, the installment table with Payment Status, Amount, Receipt and Actions columns, and the Change/Update your card information link, with the Receipt link on the paid row highlighted

Contact the Organizer

Travelers can reach you directly through the Contact button at the bottom of their trip details, which opens the Contact the Organizer form. This keeps all trip-related communication centralized and easy to track—no need to search for email addresses or use external messaging tools.

Traveler Trip Details page with the booking summary and the action row Contact, Chat, History, Forms and Request Cancel, Contact highlighted

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