How can I change my company name?
To change your company name, follow these steps:
Go to Settings. Select Company Settings.
Edit the details you wish to change and click Save Changes.
Please note that changing the company name will also update your website address to
companyname.squadtrip.com/login.
Can I manage multiple travel brands under one SquadTrip account?
Currently, you'll need to create separate accounts for each brand. However, we are working on a feature that will allow you to manage multiple brands under one account. Once it’s ready, we can help combine your accounts into one.
How do I change where payments are sent?
To update your payment-receiving account, log in to your Stripe account at Stripe.com and update your bank information there.
How do I know which bank/account is linked?
You can view or change your linked bank account in your Stripe account. Log in at Stripe.com—this is where payments are processed and sent to your account. SquadTrip doesn’t store any bank or customer card information; Stripe handles all of that securely.
How do I change the card I’m using?
To update the card on file, click “Pay Now”. A screen will appear with the option to “Change Card”. Simply enter your new card details.
How do I add my Stripe account?
After creating your first trip, you’ll be prompted to add your Stripe account. If you haven’t connected it yet, you’ll be reminded when you go to publish the trip. If you log out and log back in, you’ll also be guided to connect your Stripe account.
How do I add a team member?
To add a team member, please email [email protected] with the following details:
Subject line: Add a sub-admin account
Their email address
The access level you want them to have (full access or specific trips)
Your account title and email
We’ll manually add them to your account. They just need to fill out the first page of account creation—no need to complete page 2.
How do I create an account to manage payments?
You can create a trip host account on SquadTrip, where you'll be able to manage your payments in the "Company Stats" section.
How do I change the email address under "Contact Us"?
To update the email address displayed under "Contact Us", go to Settings > Company Info, update the email, and click "Save Changes".
How can I track my sales through SquadTrip?
You can monitor and analyze all sales through our internal dashboard. You’ll be able to see who has paid and what bookings have been made at any time. You can also export the data as needed.