How can I change my company name?
To change your company name, follow these steps:
Go to Settings. Select Company Settings.
Edit the details you wish to change and click Save Changes.
Please note that changing the company name will not update your website address—it will remain the same
oldcompanyname.squadtrip.com/organizer-login. To change your company URL, go to your dashboard and click Edit profile url next to your profile URL.
Can I manage multiple travel brands under one SquadTrip account?
Yes! You can run multiple travel brands on SquadTrip using the same email address. Each brand is its own company workspace with its own branding, trip offerings, settings, and login -- keeping each business's trips, data, and payouts cleanly separated.
How do I change where payments are sent?
To update your payment-receiving account, log in to your Stripe account at Stripe.com and update your bank information there (organizers connected to Square manage payouts and bank details in Square instead).
How do I know which bank/account is linked?
You can view or change your linked bank account in your Stripe account. Log in at Stripe.com—this is where payments are processed and sent to your account. SquadTrip doesn’t store any bank or customer card information; Stripe handles all of that securely.
How do I change the card I’m using?If you are a traveler updating your payment method:
Log in to your account - you'll be redirected to the My Bookings page
Under Upcoming Trips, find your trip and click Details
On the trip details page, scroll to the 'Change/Update your card information' link below the payments table
Click this option to connect your new card to the trip
Important: If you have multiple trip bookings, you'll need to repeat these steps for each booking individually
How do I add my Stripe account?
After creating your first trip, you’ll be prompted to add your Stripe account. If you haven’t connected it yet, you’ll be reminded when you go to publish the trip. If you log out and log back in, you’ll also be guided to connect your Stripe account.
How do I add a team member?
You can add team members (Sub-Admins) directly from your dashboard:
Go to Settings > User Management
Click Add New User
Enter their email and set permissions
Click Invite User
For detailed instructions, see our guide: How to Add a Sub-Admin to Your Account"
How do I create an account to manage payments?
You can create a trip host account on SquadTrip, where you'll be able to manage your payments from your organizer dashboard.
How do I update the trip organizer's contact email that appears on the trip pages?
Log in to SquadTrip
The email shown under Contact Trip Organizer is your Company Email (Settings > Company Settings > Company Information) -- unless you switched Notifications Email to "Organizer email" under Settings > Notifications and Emails, in which case it is your login email
To change the Company Email: Settings > Company Settings, edit Company Email, click Save Changes
To change your login email instead: Settings > My Info > Change Email, enter your password and the new address, and verify with the code sent to the new address (and by text if a phone number is on file)
Need detailed instructions? For complete step-by-step guidance with screenshots and troubleshooting tips, visit our full guide: How to Update Your Login Email Address
How can I track my sales through SquadTrip?
You can monitor and analyze all sales through our internal dashboard. You’ll be able to see who has paid and what bookings have been made at any time. You can also export the data as needed.
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