Overview
SquadTrip lets you update your credit card at any time so future payments -- including auto-billing -- are charged to the correct card. You can change your card from a dedicated button on your Trip Details page or during any payment action. The process works the same whether the trip uses Stripe or Square.
Option 1: Change/Update Your Card Information Button
This button is located below the payments table on your Trip Details page.
Process:
Click the "Change/Update Your Card Information" button
Complete the pop-up form with your new card number, expiration date, CVC, and billing details
Click "Update Card" to confirm changes
The system displays the last four digits of your new card in the payments section
Important: After changing your card, all future payments (including auto-billing) will be charged to the new credit card.
Option 2: Change Card During a Payment
You can also update your card while making a payment. This option is available during:
Make New Payment
Pay Now
Retry Payment
Purchase Add-ons
Process:
Initiate a payment action (e.g., click "Pay Now")
Select "Change Card" from the pop-up
Enter your updated card and billing information
Click "Update Card"
Return to the payment screen to proceed with the transaction
The system confirms your card number has been updated before proceeding.
Supported Payment Methods
Depending on how the organizer configured the trip, your card update may go through:
Stripe -- Standard card processing
Square -- If the organizer has connected Square as their payment gateway
The update process works the same way for both gateways.
Account Access
Travelers can log in at dashboard.squadtrip.com/login using their registered email address.
Troubleshooting
Problem | Solution |
"Update Card" button is not appearing | Your organizer may have disabled the "Allow travelers to update payment method" setting. Contact your trip organizer and ask them to enable it from the Payments settings page. |
Card update fails with an error | Double-check your card number, expiration date, CVC, and billing ZIP code. If all details are correct, try a different card or contact your bank to ensure the card is not blocked for online transactions. |
New card is not being charged on the next payment | After updating, verify the last four digits shown in the payments section match your new card. If they do not, repeat the update process. If the issue persists, contact [email protected]. |
Pop-up form does not load | Disable any browser pop-up blockers or ad blockers that may prevent the payment form from appearing. Try using Chrome or Safari with extensions disabled. |
Frequently Asked Questions
Q: Will updating my card affect payments I have already made? A: No. Updating your card only applies to future charges. All previously completed payments remain on the original card and are not affected or reversed.
Q: Can I use a debit card instead of a credit card? A: Yes. SquadTrip accepts both credit and debit cards through Stripe and Square. Enter your debit card details the same way you would enter a credit card.
Q: Do I need to update my card separately for each trip I am booked on? A: Yes. Each trip booking stores its own card on file. If you are booked on multiple trips, you need to update your card for each trip individually from that trip's details page.
Q: What happens if my card expires before my next scheduled payment? A: If auto-billing is enabled, the charge will fail when your card expires. You will receive an email notification about the failed payment. Log in to your dashboard and update your card before the next retry attempt to avoid missed payments.
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Contact: [email protected]