Sometimes a traveler needs to come off a trip. Depending on your cancellation policy, they may receive a full refund, a partial refund, or no refund at all. This article walks through how to cancel a traveler's booking from your trip dashboard and how to choose what gets refunded.
Note: When you cancel a booking you choose whether to refund nothing, refund everything, or refund only specific payments. Whichever you choose, the traveler is removed from the trip.
Where to Cancel a Booking
You can cancel a traveler's booking either directly from the trip dashboard or from the traveler's profile. Both paths lead to the same cancellation steps.
Option 1: Cancel Directly from the Trip Dashboard
Click on the trip thumbnail to open the trip dashboard.
In the Travelers section, click the three dots next to the traveler's name.
Select Cancel Booking.
Option 2: Cancel from the Traveler Profile
In the Travelers section, click the three dots next to the traveler's name.
Select View Details.
From the traveler profile, click Cancel Booking.
Choose How to Cancel the Booking
After clicking Cancel Booking, you are taken to the Cancel Trip page.
Click Cancel Booking.
Choose one of the following options:
Cancel without refund
Removes the traveler from the trip without issuing any refund.Cancel with full refund
Removes the traveler and refunds all payments.Cancel and select payments to refund
Removes the traveler and lets you choose which payments to refund.
Click Continue.
Select Payments to Refund (Only if Applicable)
This step appears only if you select Cancel and select payments to refund.
Select the payments you want to refund by checking the box next to each payment.
Click Submit Cancellation.
Note: At least one payment must be selected to proceed with a partial refund.
Verify and Confirm the Cancellation
For all cancellation options, a verification code is required.
The code is sent to the trip organizer's email address and phone number.
Enter the verification code to complete the cancellation.
Once confirmed, the traveler is removed from the trip and any applicable refunds are processed.
What to Know About Refunds
⚠️ Note on refund processing:
Processing fees: While the processing fee is refundable to the traveler, Stripe does not refund its transaction fees to you. These fees will be charged to your Stripe account.
Refund timeline: Refunds typically take 5–10 business days to process once initiated in Stripe.
Communication is critical: Always inform travelers about potential refund delays to avoid chargebacks, which could risk your Stripe account being blocked.
Set expectations: We recommend advising travelers to allow up to 30 days to receive their refund.
👉 Important: Cancelling a booking refunds whole payments only — you cannot enter a custom refund amount here. To refund a custom amount, process the refund first from the Refund tab, then come back and cancel the booking using Cancel without refund.
Have questions? We have answers! 😊
Email us at [email protected] or send us a message via chat.
Have a feature request would make your life easier? Share it with us on our public feature request board.
Need help building your trip?
Schedule a free 30 minute one-on-one session today! Click here.