Overview
Refunds on SquadTrip are handled by your trip organizer -- not by SquadTrip directly. Each organizer sets their own refund policy, which you can view before requesting. To request a refund, contact the organizer through your traveler dashboard. Once the organizer approves and issues the refund, it takes up to 10 business days to appear on your statement.
Before You Request a Refund
Review the organizer's refund policy first. You can find it in two places:
Trip page -- look for the refund policy section under the trip details
Cancel My Booking pop-up -- when you start the cancellation process, the organizer's refund policy is displayed before you confirm
Each organizer sets their own terms. Some offer full refunds before a certain date, partial refunds after, or no refunds at all. Knowing the policy helps you set the right expectations.
How to Request a Refund
Log in to your SquadTrip account
Go to your traveler dashboard and find the trip
Navigate to your payment page
Click "Contact the Organizer" below the Order Summary
A pop-up shows the organizer's email address
Send an email clearly stating:
That you're requesting a refund
What you want refunded (full trip, specific installments, deposit, add-ons)
The reason for your request
What Can Be Refunded
Depending on the organizer's policy, you may be able to request refunds for:
Item | Refundable? |
Full trip payment | At organizer's discretion |
Individual installments | At organizer's discretion |
Deposit | At organizer's discretion |
Add-ons (airport transfer, insurance, etc.) | At organizer's discretion |
Custom partial amount | At organizer's discretion |
Processing fee (6%) | Automatically included when organizer refunds |
The 6% processing fee and any BNPL convenience fees are refunded automatically when the organizer issues a refund -- you don't need to request those separately.
After You Request a Refund
The organizer reviews your request against their refund policy
If approved, the organizer issues the refund from their dashboard
You receive an email from SquadTrip titled "[Trip Name] Refunded" showing:
Total amount paid
Total amount refunded
Transaction history
The refund appears on your bank statement within 10 business days
Important Notes
Refunds are not automatic -- the organizer must approve and issue them
SquadTrip support cannot issue refunds on the organizer's behalf
Canceling your booking does not automatically trigger a refund -- you must request one separately
If your payment was made through BNPL (Klarna, Affirm, Afterpay), the refund goes back through the original provider
Refund processing time depends on your bank -- SquadTrip submits the refund immediately, but banks take up to 10 business days to credit your account
Troubleshooting
Problem | Solution |
Can't find the organizer's contact info | Go to your payment page and look for the "Contact the Organizer" button below the Order Summary. If you still can't find it, email [email protected] with the trip name and organizer name. |
Organizer won't respond to my refund request | Try reaching out again via the email shown in the Contact pop-up. If you still don't hear back after a reasonable time, contact [email protected] for assistance. |
Refund hasn't arrived after 10 business days | Ask the organizer to check the refund status in their Stripe dashboard. If Stripe shows the refund as processed, contact your bank -- the delay is on their end. |
Organizer says they don't know how to issue a refund | Ask them to go to Trip Data > Refund Payment in their dashboard, or point them to the article "How to Issue Refunds and Understand Refund Deductions." |
Frequently Asked Questions
Q: Can I request a refund directly from SquadTrip? A: No. Refunds are managed by the trip organizer, not SquadTrip. Each organizer sets their own refund policy and decides whether to approve refund requests. Contact the organizer through the "Contact the Organizer" button on your payment page to start the process.
Q: Does canceling my booking automatically give me a refund? A: No. Canceling your reservation and requesting a refund are separate actions. Canceling removes you from the trip, but the organizer must separately issue a refund for any payments you've made. Always request your refund before or at the same time as canceling.
Q: Will the processing fee be refunded too? A: Yes. When the organizer issues a refund, the 6% processing fee is automatically included in the refund amount proportionally. You don't need to request it separately. If you paid with BNPL, the 4% convenience fee is also included.
Q: How long does it take to get my money back? A: Once the organizer issues the refund, it takes up to 10 business days to appear on your bank statement. SquadTrip processes the refund immediately through Stripe, but your bank controls when the credit posts to your account.
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Contact: [email protected]