Overview
Refunds on SquadTrip are handled by your trip organizer -- not by SquadTrip directly. Each organizer sets their own refund policy, which you can view before requesting. To request a refund, contact the organizer through your traveler dashboard. Once the organizer approves and issues the refund, it takes up to 10 business days to appear on your statement.
Before You Request a Refund
Review the organizer's refund policy first. You can find it in two places:
Checkout -- the Refund Policy link next to the agreement checkbox you accepted when booking (organizers sometimes also summarise it in the trip page's FAQ)
Your organizer -- ask them for a copy if you no longer have it
Each organizer sets their own terms. Some offer full refunds before a certain date, partial refunds after, or no refunds at all. Knowing the policy helps you set the right expectations.
How to Request a Refund
Log in to your SquadTrip account
Go to your traveler dashboard and find the trip
Click Details to open the trip page
Click Contact in the action row above the Payments section (its tooltip reads "Contact the Organizer")
The Contact the Organizer form shows the organizer's email address ("Email to:") -- your message is sent from inside SquadTrip, no email app needed
Write a message clearly stating:
That you're requesting a refund
What you want refunded (full trip, specific installments, deposit, add-ons)
The reason for your request
What Can Be Refunded
Depending on the organizer's policy, you may be able to request refunds for:
Item | Refundable? |
Full trip payment | At organizer's discretion |
Individual installments | At organizer's discretion |
Deposit | At organizer's discretion |
Add-ons (airport transfer, insurance, etc.) | At organizer's discretion |
Custom partial amount | At organizer's discretion |
Processing fee (6%) | Automatically included when organizer refunds |
The 6% processing fee is refunded automatically with each refunded payment -- you don't need to request it separately. A BNPL convenience fee is refunded (proportionally) only when the payment that carried it -- your deposit, or a later BNPL pay-off payment -- is refunded.
After You Request a Refund
The organizer reviews your request against their refund policy
If approved, the organizer issues the refund from their dashboard
You receive a refund email from SquadTrip - usually titled "[Trip Name] Refund Processed", though organizers can change the wording - showing:
Total amount paid
Total amount refunded
Transaction history
The refund appears on your bank statement within 10 business days
Important Notes
Refunds are not automatic -- the organizer must approve and issue them
SquadTrip support cannot issue refunds on the organizer's behalf
You don't cancel your own booking -- the organizer does, and their cancellation screen lets them refund all or selected payments in the same step, so say what you're asking for when you request the cancellation
If your payment was made through BNPL (Klarna, Affirm, Afterpay), the refund goes back through the original provider
Refund processing time depends on your bank -- SquadTrip submits the refund immediately, but banks take up to 10 business days to credit your account
Troubleshooting
Problem | Solution |
Can't find the organizer's contact info | Open the trip from My Bookings and look for the Contact button in the action row at the top of the trip page. If you still can't find it, email [email protected] with the trip name and organizer name. |
Organizer won't respond to my refund request | Try reaching out again via the email shown in the Contact pop-up. If you still don't hear back after a reasonable time, contact [email protected] for assistance. |
Refund hasn't arrived after 10 business days | Ask the organizer to check the refund status in their Stripe dashboard. If Stripe shows the refund as processed, contact your bank -- the delay is on their end. |
Organizer says they don't know how to issue a refund | Ask them to use Process Refund on your traveler record in their dashboard, or point them to the article "How to Issue Refunds and Understand Refund Deductions." |
Frequently Asked Questions
Q: Can I request a refund directly from SquadTrip? A: No. Refunds are managed by the trip organizer, not SquadTrip. Each organizer sets their own refund policy and decides whether to approve refund requests. Contact the organizer through the Contact button on your trip page to start the process.
Q: Does canceling my booking automatically give me a refund? A: Not by itself. Your organizer cancels the booking, and their cancellation screen offers "Cancel without refund", "Cancel with full refund" or "Cancel and select payments to refund" -- so whether you get a refund is their decision, made in the same step. Make your refund request clear when you ask them to cancel.
Q: Will the processing fee be refunded too? A: Yes. When the organizer issues a refund, the 6% processing fee is automatically included in the refund amount proportionally. You don't need to request it separately. If you paid with BNPL, the 4% convenience fee is included when the payment that carried it (your deposit, or a BNPL pay-off payment) is refunded.
Q: How long does it take to get my money back? A: Once the organizer issues the refund, it takes up to 10 business days to appear on your bank statement. SquadTrip processes the refund immediately through Stripe, but your bank controls when the credit posts to your account.
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Contact: [email protected]