Effective communication keeps your travelers informed and engaged, enhancing their overall experience.
Sending Promotional Emails and Text Messages
Promote your trip to a wider audience and encourage bookings.
Steps to Send Promotional Communications:
Click on the "Marketing" or "Communications" tab in your dashboard.
Select "Create Promotional Email" or "Send Text Message".
Compose your message:
Subject Line: Add a catchy subject line.
Content: Write engaging content.
Images or Links: Include if appropriate.
Preview your message to ensure it looks good.
Choose your recipients:
Email List: Copy and paste a list of emails.
Previous Registrants: Select from past trips.
Send or schedule your message.
Note: Ensure you have consent to contact your recipients.
Communicating with Your Guests
Keep your travelers updated with important information about their upcoming trip.
Steps to Communicate with Guests:
Navigate to the "Guest Communications" section.
Click on "Create New Message".
Compose your message and include any necessary attachments.
Choose your audience (all guests or specific individuals).
Send immediately or schedule for a later date.
💡Tip: Regular communication can enhance the traveler experience and reduce last-minute issues.
Customizing Your Automated Emails
Personalized emails improve engagement and reflect your brand's voice.
Steps to Customize Automated Emails:
Go to the "Automated Emails" tab in your dashboard.
Click the pencil icon next to the email you want to edit.
Edit the subject line and body to align with your messaging.
Preview the email to check formatting.
Save your changes.
Note: Remember to maintain essential information like dates and payment details.
Editing Communication Settings
Ensure communications are sent from the correct email address and that team members receive necessary notifications.
Steps to Edit Communication Settings:
Navigate to "Settings" in your dashboard.
Click on "Company Notifications".
Set your preferences:
CC Emails: Add emails to CC.
Sender Email: Choose the sender email address.
Notifications: Select which notifications to receive.
Save your settings.
💡Tip: Proper settings help maintain consistent and professional communication with your travelers.
What's Next?
Personalize your account and boost brand recognition with your company settings. Learn more about Company Settings.
Need help?
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